Had to call for assistance wit the help desk on another relatives return and they were very helpful and hung in there with me until the problem was resolved.

Seems easier to use this year than last. did not like the extra charge for state returns efiled. Since I am very experienced with taxes, I am not sure if those without experience would be able to accurately input their information.

HAVE USED TURBO TAX FOR YEARS AND WILL CONTINUE TO USE IT. ASKS QUESTIONS IN AN UNDERSTANDABLE FORMAT. ALLOWS QUICK ACCESS TO ALL NEEDED FORMS. IT MAKES TAX TIME A LITTLE LESS PAINFUL.

I have a 4K monitor & I spent more time than I've ever spent before adjusting forms and dialogs between 100% & 200%, and then even having to use Magnifier to see the help & tips clearly. Get that fixed or I'm switching to tax software that works.

I have been filing taxes for over50 years and have never itemized. Next year, can you put in an option to just use the standard deduction instead of spending time going through all the options that I do not need?

Navigating is somewhat difficult on Turbox Tax. The option to file an extension takes a little bit more effort - instead of putting it under final steps - you have to sign on and then use the chat

Pretty much same as in prior years, except we received a NYS Inflation Refund with no designated place to declare it or explanation in TurboTax!!!!!!!!

I was saved by a tax expert named Jason. He spent over 3 hours guiding me through the maze to correct mistakes made by me with incompetent guidance from other turbo tax experts.

A good experience in general. Some of the additional information screen pop-ups, especially in the IRA section are not helpful as the information is not related to the issue being addressed.

TT prompts and instructions are pretty straightforward and easy enough to follow. However, I saw no prompts to enter the six digit Federal i Pin, if the filer applied for and received one.