Backyard Discovery has wonderful, friendly customer service. They helped us track our order and arrange for it's set up. The set up was awesome. They were on time, thorough, communicated aftercare, and cleaned everything up when done. We love our gazebo!

Beautiful gazebo, sturdy, and will last forever! I love sitting under it in the rain with our gas firepit. My husband, son and I assembled it in 2 days. We are pros now and could assemble them much faster now that we know what we are doing. LOL Follow the directions to the tee as far as measurements when assembling the roof to make sure it is square. All the holes lined up, the pieces were marked. The one thing I would have liked is a touch up pen. Some of the wood was scratched and the really light color shows through under the roof- would be nice to cover those up. You need an impact drill for concrete slab and a tall ladder at minimum. We used a scaffold which was amazingly helpful for all aspects of assembly- instead of moving a ladder around all the time. The metal roof drains under the trim, though, which I thought was weird- to have it all go down metal, then under a metal piece that is placed over the wood edges. It seems like that might wear own the wood all around the roof.

Follow the instructions very carefully. Have all required tools and an organized assembly area. Have at least 3 adults for placing roofing sections in place. The gazebo is awesome. We have had it up for a week and spend every night enjoying our new peaceful place in our backyard. I highly recommend this product.

Excellent quality and service. Kit came in on time and went together with ease. Lots of detail to parts alignment and manufacturing. We had one roofing board with a broken lap joint that Backyard Discovery promptly replaced (the process to order replacement parts was seamless). Very happy with the purchase and look forward to ordering future Backyard Discovery parts. Swing Set is next :)

This gazebo is beautiful. It has easy to follow instructions, all the birds and hardware are numbered and every piece was there. I’m very impressed with this company. My husband and I mostly did this project with the exception of people helping hold. And we’re still married!!!

I bought this 14X10 Barrington gazebo about 1 month ago. It was delivered in excellent condition. I had 1 roof corner ridge cap that was bent and did not realize it until I came to that instruction since it was wrapped in plastic and stacked. However, I put that ridge cap in the back of the gazebo so it can't be seen. The gazebo went together very well. The cedar was all in very good condition and all the holes were in the right places. The roof was the biggest challenge. I put the roof sections up with the help of my wife and daughter. My biggest challenge was the ridge cap channel. The roof sections did not come together like it should have for smooth insertion of the ridge cap channel. One roof section is higher than the other and the channel could not be properly installed - it comes out on one side about half way up the roof so, I added some extra screws to make it hopefully stay. I would have given it a 5 star if the roof ridge channel went smoother. I placed this gazebo on 4 cement pads that all went 45 inches deep beyond frost line. I sealed the gazebo with oil based sealer which went on very nicely.

So glad we purchased this gazebo. It was a challenge to assemble but everything was clear between the paper instructions and the Bilt app. Using both helped us confirm a few tricky assemblies with the roof panels. We did it with two people until the roof panels went up. Four is just right. Having several ladders was ideal. Best to watch the video and sort out the hardware and lumber by number before you plan to do the build. It turned out beautiful, smells wonderfully of cedar, and we began using it immediately. Two trim pieces had some plastic packing melted on them that we couldn’t remove. I emailed customer service and they were replaced immediately. Shipped within days. No regrets here. Highly recommend!

All the boxes came very quickly and had no damage. Assembly was straight forward and the instructions were clear. I had one issue and Backyard sent a new part within 3 days,. Great customer service! The metal roof panels were slightly bigger than the instructions stated, but everything went together well. Pay attention to the instructions that say you need 3 people for lifting up the roof. The gazebo looks beautiful!

We ordered this after deciding to add a 20x20 concrete pad out back to get us away from the house and have an outdoor room. It went together easy enough. Its not an exact science and it does help to have an additional person for the wood construction and yet another person to get the roof sections installed. Its gorgeous and we love being outside. We have started adding more concrete for an outdoor kitchen right next to it.

Well built. Only mistakes were ones I made. If you’re having trouble fitting boards review the build because you probably have the wrong board in the wrong place. Looks great and definitely keeps the temp down. Plan on spending more time outdoors this summer. The sun gets really hot here in Texas. Very happy. Customer service was great