Out of the box assembly company contract was given by Sam's club. its been more than 48 hours and i am still waiting for technician to come and install the gazebo. they scheduled sunday, monday and not tuesday but still no show yet. Sam's club is not helpful even we pay them price and it is their job to take care of it. not happy with the process to get this done. paid membership is not worth at my point of view.

I ordered this gazebo in March thinking I would have plenty of time for installation before my husband’s 50th birthday at the beginning of June. I would love to review this gazebo but it is still in boxes in my garage now that it’s May. Do not select installation from the SamsClub for this item. They have canceled on me twice. It is now been more than one week since they canceled on me last and they still have not contacted me back with the reschedule date. I have had to call them every single time to harass them to ask them to reschedule me. They do not reach out whatsoever. I am really hoping I will love my gazebo once it’s installed because the materials look fantastic and nice and sturdy. But it is not doing me any good in my garage on the floor. My best advice find your own installer. If you are not strong enough, we don’t have enough people to install it yourself..

Only providing 3 out of 5 stars because of installation issues and the amount of my wasted time time to get the gazebo installed. The gazebo from Backyard Discoveries is very good quality and looks great. I needed to have a few pieces replaced and they immediately sent them with no questions. Their customer service was excellent. No complaints with the actual gazebo or the manufacturer. My issue was with GoConfigure who is the contractor when you purchase the “Assembly” through Sam’s. While Sam’s tried to help, GoConfigure outsources to independent technicians. They failed to show up for my install on three separate occasions and never called and I needed to chase and constantly follow up. They apologized but most of their people are schedulers or agents taking calls, and they tried to accommodate me to move me up in re-scheduling. I wanted to speak with senior personnel but I felt blocked. The gazebo was finally installed on the 4th and three weeks later then promised. If you are handy, don’t purchase the “Assembly” with GoConfigure as they are unreliable.

I bought this and called to see when it was going to be delivered. They said today, so I stayed home and waited. Only for this delivery company to put the boxes at the end of my driveway and to find out the delivery company can't come on property!!! So unless you can carry the boxes by yourself DON'T ORDER!!! When I called the lady hung up on me. Finally got on chat and was able to talk to someone and tell them to come get this! I am taking my business elsewhere!

  I bought this Gazebo about a month ago,  and I must say that I finally was able to enjoy my Gazebo today. That's correct, today.  I really enjoy the quality of the Gazebo, however, I am very frustrated with the third party (GoConfigure) assembly services. Initially, GoConfigure sent two staff to build it. One member of the team was very punctual, meticulous in building their portion of the project. The other members were not efficient in their techniques. The team took two days to build it. Also, I provided specific instructions on the exact placement of my Gazebo. They placed the Gazebo in another spot. One half of the rooftop seemed to be loose as well as several brackets were missing. I found a bracket in the grass. Perhaps, it was left there because they were working very late into the night. One of the legs protrude outward and was not standing straight up. The electrical box was not assembled. Screws for the anchor and other screws were missing as well. Lastly, the staff informed me that they charged extra to include the anchor in place. Although I was promised that they would return on a third day, I never heard back at all. I reached out to their project manager, Phil on several occasions. He informed me that he was very busy and would call me back but he did not. I called their dispatcher, Brittany, with KCT, contracted with GoConfigure, and she informed me that they would come to my  home to fix the problem. They did not show up or call. Although I paid for assembly, the project was not completed. I am very displeased and urge anyone to not agree to get their Gazebo assembled through GoConfigure, you've been warned.   

This is a well-designed and organized kit for simple construction with minimal experience. It is packaged and labeled well. The instructions are clear except for a couple of places I’ll note below. Delivery: The order arrived in Houston about a week before the estimated delivery date but was not delivered to us until a week after the estimated delivery date. The packages were all in good condition. They are heavy to move around. Assistance & Assembly Time: I was able to do the assembly completely by myself except for two times I needed a few assistants for about ½ hour each time. [Step 7 (Attach 14-ft beams to posts with 10-ft beams attached), Step 12 (Installing roof support), and Step 30-35 (Attach roof panels).] It is a lot of bending over, moving parts, and using a drill to install connectors. I worked on it for about 5 days for about 4 hours each day. Tools: It would help if the Screw Setter H100764 was magnetic to hold screws while lining up with the holes. A hammer drill and 3/16” hammer drill bit are needed for installation on a concrete slab. I used firring strips as spacers between roof panels during construction so they could lay on top of each other during assembly. Positioning: Layout and mark final post positions. We put the gazebo next to our house with a 6” gap between the house gutter and the gazebo roof edge. This was barely enough to pass the roof section up between the gap and took some extra hands to support this during installation. It also made installing the Corner Ridge Cap in Step 40 difficult as this is intended to slide onto Ridge Cap Channel from the bottom. We used pliers to bend open the Corner Ridge Cap on one side to allow this to clip over the Ridge Cap Channel and then bend back in place as best as possible before sliding into position. Assembly Notes: Recommend doing Step 9-11 before Step 7-8 so assistants can help with Step 7 and Step 12 at the same time. I did all roof panel framing before attaching sheeting. (Step 14-18 twice, Step 22-26 twice, then Step 19-21 twice and Step 27-29 twice.) IMPORTANT NOTES: Step 20 & 28 Ridge Cap Channel Assembly – Ensure the bottom end of the channel is above the bottom roof joist to allow space for installation of the Edge Trim Corner Splice in Step 38. THIS IS NOT MENTOINED IN THE INSTRUCTIONS. Step 38 Edge Trim Corner Splice Assembly – Ensure Edge Trim Corner Splice is UNDER the Ridge Cap Channel. THIS IS NOT CLEAR IN THE INSTRUCTIONS. This is needed to allow installation of the Corner Ridge Cap in Step 40.

This review is not on the product but the ordering method. Don't purchase this item online and let them charge you $300 shipping. The actual item# in the store is 990055566.If you search that number on their online website, it'll bring up the same product but with item# 990283542, which states its not available for pick up but shipping only...BAM $300. Check with store associate to see if they actually have them in stock under item# 990055566. I got sucked into this but luckily caught it when I went to pick up some patio furniture, which they had in stock, and got to taking to an associate and she showed me that they had them. I'm in the process of cancelling the online order and once i get my refund, I plan on going to the store and purchasing it directly.

I bought this gazebo April 17, 2023. Installation was finally completed May 26, 2023 by Go Configure the Sam's Club installer for $800 but the gazebo roof was damaged during installation. I was told by the on-site installers they would report the damage and schedule repairs. After several days with no contact I called Go Configure about repairs and they ordered parts to complete the repair after contacting the on-site installers but without coming out to confirm which parts were needed. I received what I thought were the parts for the repair July 11, 2023. I tried to schedule the repair but they could not tell me when the repair would be scheduled. Today is August 15 and I received a call asking if I was available for repairs to be completed tomorrow. Upon opening the parts sent for the repair, none of the parts needed were sent. The entire spring/summer has just about past without the gazebo being completed. The installer says they will still come out tomorrow and see what parts are needed. It has been 4 months since purchase of the product and it is still not completely installed. The long delays to start installation and to complete it are unacceptable. I will now have to wait for the correct parts to arrive and reschedule installation of those parts. I did not purchase this product for next summers use! I would not purchase this gazebo if you plan to have the Sam's Club Installer, Go Configure install it. The service has been horrendous. Buyer beware!

Absolutely solid purchase! We love it so much! It took me and my husband about 10 hours total. The roof is what takes a while to build. The instructions are amazing and very thorough! Everything lines up nice ! Taking the film off the tin parts is kinda frustrating but I mean it’s on there to protect the purchase! It’s solid! The cedar is beautiful! When it ships it’s 750 pounds! Definitely need a drill to get this going quicker. The roof is four parts and once assembled you will for sure need 2 or 3 people to put it on! On the roof some of the rafter wood parts didn’t line up with pilot holes but that was ok we made our own and still everything lined up perfectly!

Shipping was fast and the shipping company put all five boxes in my garage for me. My son, my grandson who is 14 and myself 66 put it together in about 2days of work. After we inventoried everything it went together easily. The first day we got the frame up, and asmbled the 2 large roof sections. The next day we put the 2 small roof sections together and installed the 4 sections and did the finish trim work. Everything you need comes in the boxes, I mean everything if you drop a screw there are extra thats not a problem. I used a battery powered screw gun and a 3/8 impact and thst made it real easy. My brother stopped by on the first day and gave us a hand and my other son stopped by on the second and gave us a hand doing the finish work.