I bought this 2 months ago and very happy with it. Hired someone to put it together. Took 2 people about 9 hours. Not one issue so far. Looks great. perfect size.

We bought this gazebo and were extremely happy with the clear and well written directions. Every part was labeled and the directions indicated which parts were needed for each step. The finished product was more than I hoped. Great quality. The only concern was for the effort it took to get the roof panels lifted up onto the frame. You definitely need people with strength. Looking forward to spending my summer using this space on my cement patio.

Very disappointed in this product. All of the boards that go around the outside bottom of the roof are crooked. The metal roof does not line up with the edge of the boards and hangs over more one end than the other and the metal trim around top edge looks warped out of the box. I spent extra to have an assembly company assemble it for us, so I'm out that extra money for nothing, really. For almost $3000 I should have just had one built from scratch and paid a little more to have it done.

Horrible do not order this product they do not stand behind the installation. Installer showed up 4/23 broke 2 pieces . Came back next day - day 2 did not complete job . Day 3 no show - called no answer - text no response . Called Backyard Discovery and Sam’s nobody is helping me resolve the issue . Absolutely awful do not trust this company they will not help you . The install company Out of The Box won’t answer phone … says send text message … nobody responds

It was challenging to put together. I’m good with tools and assembly and it took me 2 1/2 days. You will need 3 people on a couple steps and watch the tin roof! We have to get 6 stitches due to ankle brushing against it. Once together it is very nice and sturdy. Happy with the results.

Out of the box assembly company contract was given by Sam's club. its been more than 48 hours and i am still waiting for technician to come and install the gazebo. they scheduled sunday, monday and not tuesday but still no show yet. Sam's club is not helpful even we pay them price and it is their job to take care of it. not happy with the process to get this done. paid membership is not worth at my point of view.

We bought this item in September 2023 and had it assembled and installed October 2023. We are slightly less than 6 months since that time and numerous screws used to attach the gazebo to our deck have rusted heads and have fallen off. This is quite an issue when a large structure needs to be safely secured. It also makes me concerned with the rest of the hardware.

Had a very unpleasant experience with this product, Product lack quality control, almost everything does not align together even when installed by professional, shipped with a very unprofessional delivery company that brought everything broken and had to be replaced once, i bought it with assembly through go configure and their technicians could not put it without having to drill their own holes, having to find out that there was missing parts from the roof, they just put it together and ran away in a very bizarre way, having to deal with sams club customer care was another experience to find out how they are very untrained barley understand how to help you, took me 2 45 minute phone calls to finally find a responsive customer care rep to order the missing parts, do not know this fiasco will end

My gazebo looks great. It’s definitely worthy every penny. However, I purchased the assembly package through Go Configure. First off, my package was dropped off in the middle of my drive way in the pouring rain. Second, the contractors didn’t show up for my first or second scheduled appointment. The go configure customer service team is awful. Finally the contractors/techs showed up. They were very nice. It took them two separate days to build it. They didn’t finish the last few steps of installing the rain guards or taking the plastic off the roof. Also, it’s sitting a bit slanted. It is such a heavy structure that I can’t straighten it out myself. I received a call from Go Configure saying it wasn’t assembled correctly and they need to come back. The overall service from Go Configure has been a disaster. I deserve some type of refund or credit towards sams club.

We had a nice pergola from the same company, but when we saw this gazebo at Sam's Club, we decided we would like the roof and shade. So far it has been great to sit out even in a gentle rain. We get more frequent hummingbirds and other birds as well. The directions and BILT app are very good. My Wife, Grandson and I built most all of it and just had help raising the roof panels. No parts were missing or defective. I added some LED lights and a ceiling fan making our deck a very inviting place to be.