Hi, thanks for providing your feedback for your LG 65 Inch Class UR8000 series LED 4K TV. We appreciate you highlighting the ease of using the navigation and the positive user experience for the remote! Should you need support, don't hesitate to reach out! Please see our contact options here: https://www.lg.com/us/support/contact. We hope you're looking forward to binge watching and movie nights! ^Chris

Hi there. Thank you for reaching us. I'm so sorry to hear that you're feeling frustrated with the picture and sound quality on your LG 65UR8000AUA TV. I can imagine how annoying it must be to not be able to adjust the brightness and volume to your liking, especially when it's supposed to be controlled by AI. First and foremost, I want to acknowledge that we're falling short of your expectations, and for that, I apologize. I understand that having control over the picture and sound settings is crucial for an enjoyable viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi Detmac, thanks for sharing your experience with the 86UR8000AUA. Cutting the cord can feel like a big shift, so it’s great to hear your LG TV has made streaming effortless. Smooth performance across multiple apps — plus the ability to add new ones whenever you want — really makes the whole experience feel flexible and modern. And the fact that you went back and picked up another LG TV says a lot. #LifesGood ❤️ If you ever need support, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Thanks for sharing your LG TV experience with us, Hector! Missing football season is a penalty we don't want you to face, and we appreciate your patience as the replacement part restocks and prepares to ship. We'd love to have the opportunity to look into the backorder further to see if there are any additional updates or insights to provide. Please get in touch with us on social media @LGUSSupport with your model number and contact info. Our team will look into this for you asap! *Joseph

We apologize for the disappointment you've experienced with the reliability of your LG LG 50 Inch Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV. Your satisfaction is important to us, and we make sure to provide products that deliver excellent performance and reliability. We hate that your present experience has not met your expectations, but there is assistance available to you. We recommend reaching out to our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport. We are eager to help! ~Rita

Thank you for your feedback on the LG TV (55UR8000AUA). We're glad to hear that you find the picture quality to be good. While your concerns regarding the menu navigation and data collection is surely understandable. We appreciate your feedback and understand the importance of providing options for users who may not want their data collected. We will take your concerns into consideration as we continue to improve our products and services. For the meantime, if you require assistance, you may send us a private message to @LGUSSupport on Facebook or Twitter. We'd be pleased to help anytime.

Hi there! We're sorry to hear that you didn't have a great experience with our product. We appreciate your feedback and we're constantly working to improve our devices to ensure a better user experience. If there's anything else we can assist you with please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.