Hi RedneckWoman00754, I'm very glad to see that you are happy with the 86" TU9010 Crystal UHD TV. However, you have given this model a 3-star rating. If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support. 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Haycock1982! I'm very glad to see that you are happy with the 86" TU9010 Crystal UHD TV and are enjoying the gaming performance. However, you have given this model a 3-star rating. If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Milene, We are sorry to hear that your TU9010 TV is having display issues. Please know that your TV is backed by a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. First, let's run a few troubleshooting tests to try and address the display issues you are experiencing. 1. Run a Picture Test on the TV. Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK, and then view the test. You can choose Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time. 2. Determine if image issues are appearing during the Picture Test. Look for distortion or issues on the screen during the Picture Test. If there are no issues, this means your TV is working fine. To identify and fix the issue, try replacing the external device's cable that is showing image issues. - If issues still appear after replacing the cable, troubleshoot the external device. - If issues appear during the Picture Test, proceed to the next step. 3. Request service if issues appear during the Picture Test. Please visit our Support Center to request service if you see issues during the Picture Test. When calling, ensure you have the TV's model code, software version, and serial number. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Samson, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Hi Lovelove, I'm very glad to see that you are happy with the 86" TU9010 Crystal UHD TV and are using the TV for your favorite streaming apps. However, you have given this model a 3-star rating. If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support. 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions