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Customer reviews for SAMSUNG 86" Class TU9010 Series UHD 4K Smart TV for
SAMSUNG 86" Class TU9010 Series UHD 4K Smart TV
4.5 out of 5 stars
stars
390 ratings306 reviews
  1. 5 stars80% (312)
  2. 4 stars9% (34)
  3. 3 stars3% (10)
  4. 2 stars1% (4)
  5. 1 star8% (30)

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Showing 21-30 of 306 reviews
Apr 1, 2026
Darkzone
5 out of 5 stars review

Best tv ever

I've purchased this tv in 2021 it was the best decision ever the resolution is amazing color is so fine everything look real britnesss is good with ecomode you don't have to do much the contrast is is way better than all those new tvs ,I have no regret the tv look ans stay brandnew the refresh rate is still fast even though there's no more update for its software this iten is upscale

Review from Samsung US
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Sep 9, 2022
Tahir
1 out of 5 stars review

Don't buy this tv. You will regret it soon

if you want to waste your money buy this tv. one day, you will be surprised to see your tv turn on and turn off by itself. one star is enough. in 4 months, i returned this model twice with the same issue. there is a manufacturing defect in this model. i don't recognize samsung anymore. i plan to switch soon

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Tahir, I am sorry to hear that your Samsung TU9010 TV has had issues turning on and off by itself. Please know we are here to help you and have troubleshooting tips that may resolve this issue. 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. The TV will likely need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue and assist you with a solution or replacement. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Oct 12, 2021
Beginningb4
4 out of 5 stars review

86+

[This review was collected as part of a promotion.] Lovely however lacks consistant clear picture. Sometimes has sporadic blured view. Otherwise good picture. In time I'm interested in seeing if the processor and picture will improve becoming clearer and maintaining a constant view. I also look forward to continued Samsung support and more warranty information available on the TV itself as apposed to having to go to an email or .y desktop to upload or download updates. It can be time consuming, complex or obscure as I am not very technological inclined. The Samsung product itself should be able to do an occasional self assessment and deliver to me onscreen the necessary or required update or download options. These options should be clear specific and come with simplistic step by step instructions on how to successfully complete required operations to achieve the ultimate viewing experience. Once Samsung has added this clearer self accessible options on updates and insight to effectively access any and all options to improve my viewing pleasure I'm sure the entire updating/upgrading or downloading process will be a simple clear sweatless and stress free process. I do enjoy the view and the size so far however I'm just looking forward to more insight into how to operate it improving it all the more.

Review from Samsung US
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Jan 4, 2023
Simanith
5 out of 5 stars review

Absolutely gorgeous

Absolutely beautiful TV! I upgraded from a 1080p TV to this beautiful monster and don't regret a minute of it! My only complaint is the App Store. It didn't have one of my favorite streaming services. It was a simple fix though. I simply plugged in my 4K Fire Cube and all my favorite apps were there.

Review from Samsung US
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Oct 13, 2021
lovetowatch
4 out of 5 stars review

I don't know why did I waited so long.

[This review was collected as part of a promotion.] I use my TV to watch movies and TV shows. I had an old flatscreen that was heavy, used a ton of electricity, and the picture quality was poor. My new shows in excellent clarity and detail. Some of the features are very different from any TV I ever owned and setting up my PC was challenging, but I finally got it. It is an advanced technology that I will learn to use with time, but for now, I'm enjoying my new TV tremendously!

Review from Samsung US
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Jul 17, 2022
Natalie
5 out of 5 stars review

Huge Tv

i have been looking for an 86" for a while. one that had great reviews and a great price. i'm very happy and satisfied with this purchase. definitely have it delivered unless you have a big truck. does not fit in back of an suv lol. so save yourself with that. other than that love this tv.

Review from Samsung US
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Jun 27, 2022
theGreatSaltini
5 out of 5 stars review

The biggest Sleeper in the Line up!

full array lighting, vrr, amazing color, 120hz, object tracking sound , this tv is 86" of incredible viewing experience! i would put this tv head to head with a model twice the price and bet the tu9010 wins! i truly can not find a single thing i do not love about this one! with over 25 years in tv experience i can not remember another deal like this!

Review from Samsung US
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Dec 20, 2023
Anonymous
1 out of 5 stars review

Verified Purchase

Terrible

Huge crack in the middle of screen that was only detected after paying a company $350 to mount it, Sam's still hasn't called me back (4days) since I called). Lady on phone said 7-10 business days to pick up cracked tv/ another 7-10 for them to decide if I get a replacement or refund and another 7-10 business days to get another tv! I told her it was part of my husbands Christmas present. Still waiting and out almost $2,000

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Mar 1, 2023
VerySadNow
1 out of 5 stars review

6 months after purchase, repair is scheduled.

I bought this TV about 6 months ago. One of the biggest purchases I've made in my life. I was very excited to get a massive TV I've been wanting one for a long time. I've been in love with this TV up until very recently. Amazing picture. It's massive, like having your own movie theater in your living room. The sound quality is not good, so I got a top of the line sound bar to go along with it. It's an amazing setup. For some reason, the top half of the TV became significantly darker than the bottom half. I've had the TV for 6 months. It's still under warranty and I have a repair scheduled but the fact that I need the TV repaired after 6 months has severely shaken my trust and confidence in the Samsung brand. Now I'm worried that this relatively expensive purchase might not last very long at all when I was hoping to enjoy this TV for years to come like every other TV I've ever owned.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi there, I'm very sorry that you are experiencing display issues with your AU8000 TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jan 26, 2024
Brandon
5 out of 5 stars review

Verified Purchase

TV was great, Sam's was great. Delivery sucks

TV was great, Sam's was great…. Everything great except the local delivery company

Helpful?392ZB2COB54W13960906526