Hi Diane Flock,We appreciate your feedback on the CU7000 TV and Samsung Tech Support. I'm sorry Tech Support was unable to assist you. I have a few suggestions that may improve your experience. First, please know you can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.Next, to learn more about your TV with our step-by-step guides, go to https://www.samsung.com/us/support/answer/ANS00062199/.If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor