Hello Dear Consumer. We hope you're doing great. We’re sorry you’re not getting the experience you were expecting from Febreze. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (800) 308-3279.

Karen, we know how important it is to keep you home smelling fresh, and are sorry the scent wasn't noticeable. The intensity settings correspond to room size – if you do not smell it in the room try adjusting the intensity switch upwards and wait ~30 mins So we can offer further help, please call us at (800) 308-3279.

We are truly sorry to hear that you were expecting an oil warmer with your purchase and it did not come with one. The device you bought is only the device itself. We offer a wide range of different scents, and I am sure you will love them. Larger spaces and increased air flow (like open windows or running AC) can affect how much scent you notice. We would love to hear more about your experience and provide you with more options, so please call us at (800) 3083279.