Hello Dear Consumer. We hope you're doing great. We’re sorry you’re not getting the experience you were expecting from Febreze. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (800) 308-3279.

We are truly sorry to hear that you were expecting an oil warmer with your purchase and it did not come with one. The device you bought is only the device itself. We offer a wide range of different scents, and I am sure you will love them. Larger spaces and increased air flow (like open windows or running AC) can affect how much scent you notice. We would love to hear more about your experience and provide you with more options, so please call us at (800) 3083279.

Hello Katheryn! I'm sorry to hear that the product isn't working as expected. Return policies can vary by retailer, but many places allow returns even without the original packaging. I recommend checking with Walmart at 1-800-925-6278 for specific return instructions. However, before you do that we will be more than glad to help you solving the issue please call us at (800) 308-3279!

Hello Adrienne! Thank you for your feedback. I'm sorry to hear that you were disappointed with the scent booster and found it less effective than expected. We appreciate your input, as it helps us improve our products. If you would like to share your experience with the product we will be more than glad to help, please call us at (800) 308-3279!