Hi Jennifer! I’m sorry to hear that you’re disappointed with the Febreze Scent Booster and that you’re unable to smell it at all. Here are a few things to consider that might help: 1. Device Setting: The Febreze PLUG is designed to provide noticeable scent for the number of days indicated on the package when adjusted to the low setting. If the device is set to high exclusively, the scent may not last as long. 2. Refill Usage: If you are using the refill in a Scent Booster and have pressed the "Boost" button for added scent, please note that this can cause the refill to deplete more quickly than stated on the package. If you've checked these factors and are still not experiencing the scent, please feel free to contact us at (800) 308-3279. We're here to help!

We're sorry to hear this, Melissa, and want to assure you that we have many quality checks to ensure you get a wonderful lingering scent. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

We're sorry to hear this, Nicki, and want to assure you that we have many quality checks to ensure you get the best. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

Thanks for sharing your feedback with us, Tee, and we're sorry to learn of your disappointment with our new PLUG Scent Booster. This is something we wouldn’t expect to hear and we’re more than happy to help you with this. We check the quality of our products many times during the manufacturing process, and how much scent you notice depends on several factors including: -the size of the room -the amount of ventilation -increases in air flow (open windows and doors, running air conditioning units or heaters) -how strong your sense of smell is We'd like to help more, and encourage you to give us a call at (800) 308-3279.

Thanks for reaching out, Joanne. This is a product listing for the Febreze PLUG Scent Booster device only, and everything that would be included would be listed on the packaging. It may be helpful to know that we do offer Starter Kits that would also include a refill. Please give us a call at (800) 308-3279 if there's anything more we can assist you with.