Thanks for sharing your experience with the Febreze PLUG Scent Booster, Jazmin. Our Quality Team assures us that every Scent Booster goes through significant quality checks, making sure everything is ready to help you breathe happy back at home. It might help to be sure you've adjusted the warmer to the desired setting (off, low, med, high) using the slider on the back. If you're not getting a scent, it may be off or not correctly on one of the setting markers. We'd be glad to further assist you with this purchase. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 308-3279.

Thanks so much for your feedback. Our users are the eyes, ears, and nose of our company, so we want to ensure your feedback is heard. We invite you to give us a call so you can share more about your experience and thoughts. We can be reached at (800) 308-3279.

Hi Jennifer! I’m sorry to hear that you’re disappointed with the Febreze Scent Booster and that you’re unable to smell it at all. Here are a few things to consider that might help: 1. Device Setting: The Febreze PLUG is designed to provide noticeable scent for the number of days indicated on the package when adjusted to the low setting. If the device is set to high exclusively, the scent may not last as long. 2. Refill Usage: If you are using the refill in a Scent Booster and have pressed the "Boost" button for added scent, please note that this can cause the refill to deplete more quickly than stated on the package. If you've checked these factors and are still not experiencing the scent, please feel free to contact us at (800) 308-3279. We're here to help!

We're sorry to hear this, Ashley, and want to assure you that we have many quality checks to ensure you get what's listed on the package. We'd like to learn more about your experience to help, so when you have a minute, please get in touch with us at (800) 308-3279.