I called TurboTax for help and talked to Francis. He was very helpful and professional. He went above and beyond to keep me informed !!

Tried to efile -- keep getting an error that I need to update when no updates are available -- very unhappy

Too many add ons. I kept saying no and still had $45 added to my costs. Two years in a row. Intentionally deceiving

I have shared my concerns. Turbotax over the years has become more error-prone and no live support during tax preparation.

Great guide through the process, but Help is not so much. Copilot provided better & clearer instructions, responses, advice. TT should embrace AI.

Your agents are always available when I call, and I usually ---but not always---get satisfactory answers to my questions

For the first time in 30 years my tax returns completed through Turbo Tax were rejected (multiple times) with no explanation.

the final steps were confusing as to a lack of specific / easy to follow directions you can do much better in directing "the next click"

I've been using Turbo Tax for quite a few years and it has been easy to use and when I needeed help I got it with true professionals.

I have used it for years. If you sell stocks and have a lot of dividends it really saves time and effort.