Thank you for your continued loyalty, and we're sorry to hear your Scope Outlast Floss Picks have been breaking. We've recently moved to a new CleanTech fiber that's microtextured to provide the same benefits that you love. This is not how we expect the product to perform. After hearing from consumers like you, we are aware of the issue, and our Product Quality Team has identified the cause, which will lead to improved product performance. We've shared your comments with the rest of our team, and we'd love to gather some additional information so we can help you with this further. Please give us a call at (800) 566-7252 to share more.

We understand how frustrating it is when a product you've come to know and love has changed, and we're sorry to hear you had this experience, Bruce. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend discontinuing using the pack of Oral-B Glide Scope Outlast Floss picks if the floss is getting stuck between teeth. As you know, we've transitioned to a new microtextured floss fiber that’s still strong and shred-resistant. It's also soft and gentle on your gums and still slides easily between teeth, so this isn't what we'd expect. We'd like to learn more and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We’re sorry to hear you’re not a fan of the Scope Outlast Floss Picks, Joy. When designing our products, extensive market research and consumer testing are done to create features that we think you’ll love. We recognize that preferences vary, so we appreciate you sharing your thoughts and will share them with our team. We’d like to learn more about your experience and make it right. When you have a moment, please call us at (800) 566-7252.

We always want to provide you with floss picks that get through those tight spaces without worrying about floss breaking, so we're sorry to hear this was not the case with your Oral-B Scope Outlast Floss Picks. As you noticed, we've transitioned to a new CleanTech floss fiber that's microtextured to provide an enhanced flossing experience, so floss breaking isn't what we'd expect. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and share this with the rest of our team. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that you're feeling disappointed, as we do have strict quality checks in place to ensure that our floss picks reach you in the best possible condition. So that we can look into this further for you, please give us a call at (800) 566-7252.