We're sorry to hear that you had this experience, and we hope that you're doing well. We can assure you that our floss picks have been thoroughly evaluated to be safe when used as directed. As well, we have many quality checks in place to ensure that you can use them with ease. We'd like to mention that our new micro-textured fiber is designed to slide between tight spaces easily, while being gentle on gums and comfortable to use. Your comments will be shared with our team, and we'd like to gather some additional details for our Safety and Quality Teams. When you have a moment, please give us a call at (800) 566-7252.

Thank you for providing your feedback; it's greatly appreciated, and we will share it with our Quality Team. We're sorry to hear that you're not satisfied with our floss picks and have encountered issues with them breaking and feeling flimsy. This is unexpected, as all of our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We'd love to gather more information about your experience and assist you in finding a new floss that meets your oral care needs. Please give us a call at (800) 566-7252.

Your loyalty to Oral-B is appreciated, ApacheStar, and we hate to hear you're disappointed with your purchase of our newest Oral-B Glide Floss Picks. Thank you for letting us know that you're disappointed with level of mintiness of your latest, and are not finding it gliding between your teeth like before. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products. We’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant, but also soft and gentle on your gums. Your loyalty is appreciated, and we'd like to learn more details of your experience to see how we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We're sorry to leave you feeling disappointed in our new Scope Outlast Floss Picks. Please know, we have many quality checks in place to ensure only the best products reach you, so we wouldn't expect them to shred so often. Your feedback and loyalty and greatly appreciated, and we'd like to learn more. When you have a chance, please call us at (800) 566-7252 so we can offer you further assistance.

We're sad to hear you're disappointed in these floss picks. Due to the extensive health, safety, quality tests these picks have undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using these picks. Our Safety Team would like to hear more, and ask that you please hang on to this bag for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We're truly sorry to learn you're not a fan of our new Scope Outlast Floss Picks, Scott. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. Your experience is invaluable to us, and we sincerely apologize for the inconvenience this has caused. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. So we can help further, please call us at (800) 566-7252.

We're sorry you feel this way, Ahmad. Kindly give us a call at (800) 566-7252, so we can gather some details for our Quality Team and help you get a different Oral-B/Glide floss you might enjoy more.