We appreciate you taking the time to share your experience, Cindy. We're sorry to hear that the floss picks would tear and then get stuck. We do have many quality checks in place to ensure that you can rely on them, and they've also been thoroughly evaluated to be safe when used as directed. As well, we'd like to mention that our new micro-textured fiber is designed to glide between tight spaces with ease, while also being durable and comfortable to use. This will be passed along to our team, and we do recommend that you discontinue use of this particular product, if you haven't already. So that we can gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a chance.

We appreciate you being such a loyal Oral-B user over the years, and we're sorry to hear that this has been your experience with our floss picks. We have many quality checks in place to ensure that they reach you in the best possible condition, and they've also been thoroughly evaluated to be safe when used as directed. As well, our new micro-textured fiber is designed to slide between tight spaces with ease while being durable. Your comments will be shared, and we do recommend that you discontinue use of this particular product if the floss is getting stuck in your teeth. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you're able.

We always want our consumers to have a convenient experience when using our products, and we are disappointed to hear that the floss was shredding and breaking during your recent use of our Oral-B Glide Scope Outlast Floss Picks, Tiana. As you have noticed, we have transitioned the thread in many of our flosses to a new Microtextured Fiber. Based on consumer feedback from shortly after the release of this product, we became aware of an issue with it breaking. This is not at all the way we would expect this product to perform, and our Technical Team is working diligently to address this issue. We would greatly appreciate a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality Team, and invite you to give us a call at (800) 566-7252.