We understand how frustrating it is when a product you love doesn't give you the results you hoped for, and we'd like to help, Katie. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We agree it is best to discontinue using the Oral-B Glide Scope Outlast Floss Picks if floss gets stuck between teeth. Oral-B is always improving floss materials to ensure we deliver the best products. As you noticed, we've transitioned to a new CleanTech fiber that is microtextured, effectively removing plaque and food particles between teeth and just below the gum line, sliding 50% more easily between tight spaces. With the many quality checks in place, floss breaking isn't something we'd expect. We'll be sure to share with our team that you'd like to see the return of the previous floss version. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear you won't be purchasing the floss again as it's fraying and we hope you will reconsider. We implement quality checks through the manufacturing to ensure the best flossing materials, so this is not something we would expect. We'll be happy to help you with the floss when you call us at (800) 566-7252.

We always want our consumers to know they can rely on our flosses as an essential part of their oral care routine, and we are disappointed to hear that your most recent use of our Oral-B Glide Scope Outlast picks did not offer the same great experience that you have come to expect, Lara. All of our products are thoroughly tested to ensure they reach you in the best possible condition, so this is not something we would expect. We would greatly appreciate a chance to learn more about your experience so we are better able to assist you and gather some additional information for our Quality Team, and invite you to give us a call at (800) 566-7252.

We are always striving to provide our consumers with the most innovative technology for their oral care, and we are disappointed to hear that you are not enjoying the new Cleantech Fiber in our Oral-B Glide Scope Outlast Picks, Linnea. We have designed this new fiber to offer an enhanced cleaning by removing more food debris and plaque while being gentle along the gum line. All of our products go through extensive testing to ensure their durability, and for the floss to be ripping is not the performance that we would expect. While most of our flosses have transitioned to our new Microtextured Fiber Floss, we would like to suggest giving our Oral-B Satin Floss a try, as it is still made with its original formula. Since you have experienced the floss getting stuck between your teeth, we would recommend discontinuing the use of the floss, and we will get this information to our Safety and Quality Teams. We would love a chance to learn more about your experience and encourage you to give our team a call at (800) 566-7252.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 566-7252.

Josh, thank you for taking the time to review our Scope Outlast Floss Picks. We're sorry to hear that our floss did not meet your expectations. Please be assured that we conduct thorough quality checks to ensure optimal product performance. We recently transitioned to a new microtextured floss fiber, and based on consumer comments and ratings/reviews received shortly after the product’s introduction, we've become aware of issues some customers are experiencing with our floss picks. This level of performance isn't what we expect from our products, and our technical team is diligently working to resolve the problem. Your feedback is important to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and gather additional information for our review. Please call us at (800) 566-7252.