Thank you for sharing this, Angie, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. It's upsetting to hear that our floss broke and became stuck in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We appreciate you taking the time to share your feedback about your experience using Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss, and we’re sorry to hear that it's breaking. We’ll share your message with our Quality Team. The new micro-textured CleanTech material is intended to be shred-resistant and strong, allowing it to slide easily between teeth for a gentle and effective clean. Based on consumer comments and reviews received shortly after the new floss fiber’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and we want you to know that our technical team is working quickly to address this issue. Please be assured that all our floss products undergo rigorous quality checks to ensure they are durable and provide the best flossing experience. Please call us at (800) 566-7252 so we can learn more and provide you with the best assistance.

We always want our consumers to know that they can count on our flosses for a convenient and effective cleaning, and we are disheartened to hear that was not the case with your recent use of our Oral-B Glide Scope Outlast Floss Picks, Jay. After hearing from dedicated consumers like you, we have become aware of the issue with the floss breaking. Our Product Quality team has identified the cause which will lead to improved product performance. While all of our floss picks have changed to this new fiber, we do still offer a few traditional style flosses that are made with their original formula, and we would like to recommend trying either our Oral-B Satin Floss or our Oral-B Essential Floss as potential replacements. We would greatly apprecicate a chance to learn more about your experience so we are better able to assist you, and gather some additional information for our Quality Team, and we invite you to give us a call at (800) 566-7252.

We're sorry to hear you aren't a fan of the new cleantech Microtextured floss. Our team is always researching, and taking invaluable feedback like your to help us design our products in was that we believe everyone will love as much as we do. We'll be sure to shar your feedback with our team, and if you'd like to share more, please feel free to give us a call at (800) 566-7252.

We understand how frustrating it is when a product you've come to know and love has changed, and we're sorry to hear you had this experience, Bruce. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend discontinuing using the pack of Oral-B Glide Scope Outlast Floss picks if the floss is getting stuck between teeth. As you know, we've transitioned to a new microtextured floss fiber that’s still strong and shred-resistant. It's also soft and gentle on your gums and still slides easily between teeth, so this isn't what we'd expect. We'd like to learn more and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that you're feeling disappointed, as we do have strict quality checks in place to ensure that our floss picks reach you in the best possible condition. So that we can look into this further for you, please give us a call at (800) 566-7252.

We always want to provide you with floss picks that get through those tight spaces without worrying about floss breaking, so we're sorry to hear this was not the case with your Oral-B Scope Outlast Floss Picks. As you noticed, we've transitioned to a new CleanTech floss fiber that's microtextured to provide an enhanced flossing experience, so floss breaking isn't what we'd expect. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and share this with the rest of our team. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.