Richard, we know how important it is to for floss to easily Glide between teeth, and are sorry your Scope Outlast Floss Picks have been breaking and catching on your teeth. Please know, we have many safety checks in place to ensure our products are safe when used as directed. If floss is catching, we recommend you discontinue using this package. After hearing from consumers like you, we are aware of the issue and our Product Quality team has identified the cause which will lead to improved product performance. So we can help further, please call us at (800) 566-7252.

We're sorry to hear this, Anna. Our floss picks go through many quality checks to ensure they reach you in perfect condition, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 566-7252.

We’re sorry that this has been your experience with our Floss Picks, as we have many quality checks in place to ensure that you can rely on them and use them with ease. We’d like to mention that our new micro-textured fiber is designed for durability, and we’ll be sure to share your comments with our team. We’d also be happy to learn more and see how we can best assist you further. When you’re able, please give us a call at (800) 566-7252. <br />

We’re very disappointed that your purchase of floss is too stringy, weak, and too flexible. We do appreciate your loyalty to us at Oral-B, along with your feedback. Our products go through many quality checks to ensure they reach you in perfect condition. What you&#39;ve described is not something we would expect. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we&#39;ll be sure to share your comments on this with the rest of our team. Please call us at (800) 566-7252, and we&#39;ll be happy to help you with the floss.

Ethan, thanks for your review and for your loyalty to our brand! We updated Oral-B Glide + Scope Outlast Floss Picks in 2024 using a CleanTech microtextured fiber to comfortably reach deeper between the teeth and remove plaque, which will better fight bad breath while providing long-lasting freshness. However, since you experienced shredding, please call us at (800) 566-7252 so we can gather more information for our Quality Assurance team and be able to make it up to you.

We want you to get the most for your flossing needs, and we're saddened to hear your floss picks are breaking. We have many quality checks taking place through the manufacturing of them to ensure the best floss and would appreciate you all calling us at (800) 566-7252 so we can assist you with the floss picks. We're also happy to make a recommendation for your flossing needs.