We're very sorry about the experience you've described with your Oral-B Glide +Scope Outlast flavor Floss Picks. Your oral health and comfort are our top priorities, and we take all reports like yours very seriously. . Because all our products are thoroughly evaluated to be safe when used as directed, this isn’t expected. We'd really like to share your feedback with our safety team, and help as best we can. Please contact us at 1 (800) 566-7252, Mondays-Fridays, from 9 AM to 6 PM, EST, so we can learn more and make sure all is well today.

Thank you for your feedback and years of loyalty. We’re sorry to hear that our Scope Outlast Floss Picks did not meet your expectations. Please be assured that our products undergo strict quality checks to ensure optimal performance. We recently transitioned to a new microtextured floss fiber, and shortly after the product’s introduction, we became aware of breakage issues some consumers experienced with our floss picks through feedback and ratings. This is not the level of performance we expect from our products, and our technical team is working diligently to resolve the issue. Your input is important and will be shared with our Quality Team. We’d be happy to assist you further and gather more details. Please call us at (800) 566-7252.

Thank you for sharing this review, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience, and this is not what we'd expect. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We're sorry to hear this, Brittany, and want to assure you that we have many quality checks to ensure you get the best from Oral-B Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 566-7252.

Thank you for your feedback. We are truly sorry to learn that you are dissatisfied with our product and that you've experienced issues with the string separating during use. We understand this has been a disappointing experience for you. We value your insight, and we regret that our product has not met your expectations. Please contact us directly at 800-566-7252 so we can discuss this and assist you better.