We're sad to hear you're disappointed in these floss picks. Due to the extensive health, safety, quality tests these picks have undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using these picks. Our Safety Team would like to hear more, and ask that you please hang on to this bag for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Thank you for providing your feedback; it's greatly appreciated, and we will share it with our Quality Team. We're sorry to hear that you're not satisfied with our floss picks and have encountered issues with them breaking and feeling flimsy. This is unexpected, as all of our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We'd love to gather more information about your experience and assist you in finding a new floss that meets your oral care needs. Please give us a call at (800) 566-7252.

We're sorry to leave you feeling disappointed in our new Scope Outlast Floss Picks. Please know, we have many quality checks in place to ensure only the best products reach you, so we wouldn't expect them to shred so often. Your feedback and loyalty and greatly appreciated, and we'd like to learn more. When you have a chance, please call us at (800) 566-7252 so we can offer you further assistance.

We're truly sorry to learn you're not a fan of our new Scope Outlast Floss Picks, Scott. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. Your experience is invaluable to us, and we sincerely apologize for the inconvenience this has caused. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. So we can help further, please call us at (800) 566-7252.

We're disappointed to hear you feel this way, Stephanie. Feedback like this is very important to us, so we'll be sure to share your thoughts with the rest of our team.

We're sorry you feel this way, Ahmad. Kindly give us a call at (800) 566-7252, so we can gather some details for our Quality Team and help you get a different Oral-B/Glide floss you might enjoy more.