We're very sorry about the experience you've described with your Oral-B Glide +Scope Outlast flavor Floss Picks. Your oral health and comfort are our top priorities, and we take all reports like yours very seriously. . Because all our products are thoroughly evaluated to be safe when used as directed, this isn’t expected. We'd really like to share your feedback with our safety team, and help as best we can. Please contact us at 1 (800) 566-7252, Mondays-Fridays, from 9 AM to 6 PM, EST, so we can learn more and make sure all is well today.

Sammi, we're so sorry to learn your gums have been bleeding, and appreciate you sharing this with us. Please know, we have many safety checks in place to ensure our products are safe when used as directed. Based on your experience, we recommend you discontinue using this package of Scope Outlast Floss Picks. So we can learn more and help you further, please call us at (800) 566-7252.

We're sorry to hear that you feel this way, as a lot of thought goes into creating features that we think you'll like. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team, and please give us a call at (800) 566-7252 if there's anything more we can assist you with.

We never want to leave you feeling less than impressed with our Scope Outlast Floss Picks, and are sorry this has been your experience. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if they're shredding easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can help you further, please call us at (800) 566-7252.

We're sorry to hear you aren't enjoying these floss picks. Due to the extensive health, safety, and quality tests these picks have undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using these picks. Our Safety Team would like to hear more, and ask that you please hang on to this bag for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We always want to provide you with floss that easily Glides between your teeth, so we understand how frustrating it must be when floss breaks and gets stuck between your teeth, and we'd like to help. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend discontinuing the use of the floss picks. As you noticed, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. With the many quality checks in place, floss easily breaking isn't what we'd expect. We'll be sure to share with our team that you'd like to see the return of the previous floss version. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Lissette, we're truly sorry to learn your Scope Outlast Floss Picks have been breaking and getting caught in your teeth. Your feedback and loyalty to Oral-B is truly valued. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you find the floss getting stuck between your teeth, we recommend discontinuing use. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. So we can offer further help, please call us at (800) 566-7252.