Hello. We apologize that you've encountered such significant difficulty with our flossers, specifically noting the string breaking easily and the need to use so many per session. Your feedback is valuable, as this is not the intended performance of our product. While you stated you don't plan to buy again soon, we'd still appreciate the opportunity to learn more about your experience to help ensure consistent quality for all our customers. Please contact us at 800-566-7252.

We're so incredibly sorry to hear that you're having this experience. Please know that we're aware that this is an issue for some consumers and that we are working to adjust how we make the product so that the product is stronger with less shredding. Your experience can help us with this, so we'd love to connect. Please call us at 800-566-7252.

We always want to provide you with floss that easily Glides between your teeth, so we understand how frustrating it must be when floss breaks and gets stuck between your teeth, and we'd like to help. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you haven't already, we recommend discontinuing the use of the floss picks. As you noticed, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. With the many quality checks in place, floss easily breaking isn't what we'd expect. We'll be sure to share with our team that you'd like to see the return of the previous floss version. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for letting us know what happened with your Scope Outlast Floss Picks. We're sorry to hear they were breaking so easily, and we're sharing your experience with the Quality Assurance Team. Please know that we extensively tested the new micro-textured material to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently. This isn't something we'd expect. We want to learn more about your experience and assist you further, so when you can, call our Oral-B Team at 1-800-566-7252.

We&#39;re sorry to hear that a loyal Oral-B user like you is feeling disappointed. We can assure you that our Floss Picks have gone through many quality checks to ensure that you can rely on them. As well, our new micro-textured fiber is designed to be durable and comfortable to use. Your feedback will be passed along, and please give us a call at (800) 566-2752 if there&#39;s anything more we can help you with.<br />

Thank you for bringing this to our attention. It's disappointing to hear you didn't have a 5-star experience with the Scope Outlast Floss Picks, and we take feedback like this seriously. This new micro-textured floss has undergone extensive testing to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently, and we're sad to hear that wasn't your experience. Your report will be shared with the Quality Assurance Team, and we would like to learn more about your experience. For further assistance, call us at 1-800-566-7252, Monday-Friday, 9 am - 6 pm EST.

We're sorry to hear that you feel this way, as a lot of thought goes into creating features that we think you'll like. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team, and please give us a call at (800) 566-7252 if there's anything more we can assist you with.