We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure you get the best from the Magic Eraser. We hope it helps to know, they're designed to break down with use, much like a pencil eraser. The amount of pressure applied while using, as well as how rough the surface, can affect how long they last. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute please get in touch with us at (800) 248-1612.

Thanks for your feedback and pictures. You can be assured I put my pads through the proverbial wringer to certify their quality and performance when used as directed, so I'm very sorry to learn about your recent experience. Would you mind giving my team a call at (800) 867-2532? We'd like to capture some details off the product you used and help make things right!

We recommend our Extra Durable Magic Eraser, which has 50% more cleaning strength, and the dimensions are: 4.6x2.3x.07 inches.