Thanks for your feedback and pictures. You can be assured I put my pads through the proverbial wringer to certify their quality and performance when used as directed, so I'm very sorry to learn about your recent experience. Would you mind giving my team a call at (800) 867-2532? We'd like to capture some details off the product you used and help make things right!

We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure you get the best from the Magic Eraser. We hope it helps to know, they're designed to break down with use, much like a pencil eraser. The amount of pressure applied while using, as well as how rough the surface, can affect how long they last. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute please get in touch with us at (800) 248-1612.

Our Magic Eraser should be helping you keep your home clean with ease, Gayle! It may help to know that the Magic Eraser is designed to break down, like a pencil eraser, when you're using it. For best results, be sure to get the sponge damp before scrubbing. We'd love for you to give us another chance with this in mind! Please give us a call at (800) 248-1612 so we can help further.

While our Magic Erasers are designed to break down with use, Lois, we completely understand your frustration. How long the pads last depends on the roughness of the surface, the more textured a surface, the faster it will begin to break down. We recommend giving our Magic Eraser Foaming Bath Scrubber, as it's specifically designed to fight bathroom build-up . Please don’t hesitate to give us a call at (800) 248-1612 if you have any questions or concerns.