Thank you for taking time to leave a review. We're sorry to hear that you're not enjoying your Member's Mark 12" Pizza Oven the way you hoped!Please consider subscribing to our YouTube channel, where you can find tips and tricks for how to use your pizza oven as well as recipes and more!https://www.youtube.com/@MembersMarkGrills.Tip for sticking pizza dough: You will need to dust pizza peel with flour, before placing your pizza onto the peel. This will help create a non-stick surface to help launch your pizza into the oven. Try using Semolina flour, as it does not char as easily. Rotate the pizza 1/4 turn every 15 seconds. Pizzas will take 60 seconds or less to finish but must be turned frequently to avoid burning the crust.Additional tip regarding burning: While you get accustomed to the high pizza oven temperatures, use the control knob to adjust temperatures down slightly until you are comfortable. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that you're not enjoying your Member's Mark 12" Pizza Oven the way you hoped!Please consider subscribing to our YouTube channel, where you can find tips and tricks for how to use your pizza oven as well as recipes and more!https://www.youtube.com/@MembersMarkGrillsIn terms of your frozen controller. It is hard to troubleshoot via messages, should you require any troubleshooting or replacement parts, please don't hesitate to reach out to us at the number on your manual, or by contacting Member's Mark Help Center at toll-free at: 1(888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Thank you for taking time to leave a review. Please consider subscribing to our YouTube channel, where you can find additional tips and tricks for how to use your pizza oven as well as recipes and more!https://www.youtube.com/@MembersMarkGrillsThank you for choosing Member's Mark!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for your feedback. Oil should never be used on the pizza peel. Semolina flour is the best product to use because it will allow you to shift the pizza around on the peel. Additionally, semolina flour resists burning and is easy to clean up. See the user manual for detailed instructions as well as helpful QR codes that you can scan to watch videos. Please feel free to reach out if you need help.