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Customer reviews for Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A for
Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A
4 out of 5 stars
stars
789 ratings702 reviews
  1. 5 stars63% (495)
  2. 4 stars9% (74)
  3. 3 stars7% (55)
  4. 2 stars7% (53)
  5. 1 star14% (112)

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Showing 401-410 of 702 reviews
Dec 10, 2024
Reviewer name: Margaret
1 out of 5 stars
1 out of 5 stars review

Garbage

I have had this coffee maker for 8 months and for the past 5 months the K cup brewing is off and on. Some times it will work fine but other mornings I get half a cup of coffee with 1/4 of it being grounds. This evening I put it through the clean cycle again. Brewed 1 cup on the "rich" cycle. When the machine beeped, I only had 1/2 cup of coffee. I thought that the grounds would be all around the pod in the machine, again. Opened the top then coffee grounds and hot water sprayed all over me and the counter. I have a 2nd degree burn on my chin. This one is going in the garbage and will be the last ninja that I buy

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Oh no! This is not the experience we want you to have with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, so we can look into this for you. Kind regards, Ninja Kitchen

Dec 30, 2024
Reviewer name: Blee
1 out of 5 stars
1 out of 5 stars review

Cup and full pot sizes are wrong.

Previously had this coffee maker. Loved it. After years off use coffee wasn’t getting as hot. So I purchased a new one. However, the new one has 7oz instead of 6. Also, the full pot size is 47oz instead of 55. This maker is not made as sturdy as my first ninja maker. My box stated the original sizes but that’s not what we received. What has happened? Why did I get such weird liquid measurements.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to learn that you're having issues with the specifications of your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Nov 1, 2024
Reviewer name: Brady615
4 out of 5 stars
4 out of 5 stars review

Fantastic

Have had this for two years now and it is wonderful. Only issue is the backlights on the panel are burning out making it difficult for anyone not familiar to make coffee. Otherwise would give 5 stars. Makes hot coffee fast. Makes awesome rich coffee for iced coffee etc. Just a really great coffee maker.

Review from sharkninja.com
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Dec 19, 2024
Reviewer name: GregB88
5 out of 5 stars
5 out of 5 stars review

Love my new Ninja CFP-301 coffeemaker

This is my second Ninja coffeemaker purchase and so far I think it’s swell. I like to use the “Rich” brew setting, and I’ve learned (after thoroughly reading the instructions again) that I can use less coffee while maintaining the strength of the brew but without the corresponding bitterness. I also like the new feature: a separate hot water dispenser for making tea or hot cereals. That’s a game changer. I was surprised how fast it dispensed 8 oz. of boiling water. NICE!

Review from sharkninja.com
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Nov 22, 2024
Reviewer name: MarkyMark
2 out of 5 stars
2 out of 5 stars review

Doesn't last long

I bought this thing in March of this year (2024). I switched to the Ninja brand because the crappy Keurigs I had been buying were dying after 11-12 months. This one lasted 6-1/2 months, so I guess it's a bigger piece of crap. I will just go back to buying the other cheap piece of crap. I gave it 2 stars instead of only 1 because in the short time it worked, it didn't suck. Don't waste your money.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We understand how frustrating this situation must be with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Oct 20, 2023
Reviewer name: Jimh
1 out of 5 stars
1 out of 5 stars review

Hot plate quit working.

this is my second coffee maker, the first one was possessed, the second one the hot plate quit working, you can brew a full pot and the hot plate turns off after 15 minutes, I went through the manual and played with the time it stays on but no success. so I have expensive K-cup maker. I have had this only maybe 6 months. My Mr. Coffee maker that is 5 years old makes a better pot of coffee. Just better off buying smaller K-cup maker. Like few reviews on here, I also get grounds in my cup every now and then. I am sad, coming from the military and love my coffee. have to have my old coffee maker out of retirement.

Review from sharkninja.com
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Jan 22, 2023
Reviewer name: Verne C.
1 out of 5 stars
1 out of 5 stars review

Do Not Waste Your Money

I have had this coffee maker for 13 months. The light for the power button has gone out. I have to push the button constantly to keep my coffee warm. The water reservoir leaks so I am no longer able to do anything but to put water in it every time I want coffee. I am very disappointed in this.

Review from sharkninja.com
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Aug 14, 2022
Reviewer name: Drew
1 out of 5 stars
1 out of 5 stars review

Hope you like grounds in your coffee

We’ve been using this maker for about 120 parts now. Now every pot overflows the filter. It has been cleaned inside and out. The pod feature works OK. If we wanted that we would’ve bought a Keurig. didn’t listen to the reviews about overflows. My bad. Would not recommend.

Review from sharkninja.com
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Oct 28, 2023
Reviewer name: BR65
5 out of 5 stars
5 out of 5 stars review

Slim design, but packs a big punch with features!

I have been using my Dual Brew Pro for about a month and love it. I switched over from a Keurig Supreme, which I liked, but had continual issues with it overheating and tripping the thermostat and also not sensing low water. After many warranty replacements, I was done. The features that I like are the large water reservoir, the cup holder that easily flips down, or up and out of the way, thermo-extraction makes a good cup with the Kcups, low water warning that allows you to refill and continue the brew you were on, and the hot/boil water system. Hands down this machine blows the KSupreme brewer out of the water. I am hoping it has a longer durability than the KSupreme has. So far, so GOOD!

Review from sharkninja.com
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May 9, 2023
Reviewer name: AS123
2 out of 5 stars
2 out of 5 stars review

A great machine for 15 months until it died

I received this as a gift 15 months ago, and while I never thought I wanted or needed this, it turned out to be something that I loved. I loved making myself one cup at a time, or a full pot when I had company, or iced coffee in the warmer months. And then, all of a sudden this week, I got the Add Water error message while brewing a cup in exactly the same way that I do every day. I looked up troubleshooting online, answered all of their questions, tried running a cleaning cycle per their troubleshooting, and when that didn't work, the website directed me to call customer support. I assumed that meant that I would receive some product support, but I was told that my machine was out of warranty and there was nothing they could do. How disappointing. What was the point of calling customer support if no support was offered? This is the only Ninja product that I own and I will not be in a hurry to buy another.

Review from sharkninja.com
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