Hello, Thank you for taking the time to leave a review. We're deeply unhappy to hear that your Ninja DualBrew isn't working. We truly understand how this situation has impacted your experience, and it’s definitely not the level of service we aim to provide. We kindly invite you to contact our support team using the link here: https://support.sharkninja.com/contact-us for further assistance. We are always ready to assist and ensure your experience is a positive one. Kind Regards, Ninja Kitchen

Hi Shra, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja stopped brewing after two years. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/CFP300-Series-Ninja-DualBrew-Coffee-Maker-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.