Hello MB! We are sorry to read that your wood burning tool is not longer working properly. Our quality control department is is working with our vendor to be sure any issues are resolved. In the meantime, please contact our customer service department at questions@artskills.com and a representative will be more than happy to help you immediately. Thank you!

We are thrilled that you like the Wood Burning Kit and thank you for being a valued customer!

We are so sorry to hear about your experience with our Wood Burning Kit. At ArtSkills our customer's satisfaction is a top priority, and we would really like the chance to make this right. Please contact us at questions@artskills.com and a Customer Service Representative will get back to you right away! Thank you!

Hello! I am sorry to hear about your wood burning tip. At ArtSkills, we strive to make quality, excellent products that our customers can enjoy. I understand what a disappointment and inconvenience this must have been. Please contact our customer service department at questions@artskills.com and a representative will be able to assist you further. Thank you!

Linda,<br />We are thrilled that you like the Wood Burning Kit and thank you for being a valued customer. Enjoy!

Hello Tarra! I am sorry to hear your wood burning tool is not working properly. At ArtSkills, we strive to make quality, excellent products that our customers can enjoy. I will be forwarding your feedback to our quality control team to investigate this further. Please contact our customer service department at questions@artskills.com and a representative will help turn your negative experience into a positive one. Thank you!