We've all been there. Lights out and no idea when it will be restored. With our increased dependence on reliable energy loss of power is serious. The night our Generac was installed I told my wife I had never had the feeling of complete peace of mind after purchasing a product or service like that I experienced after our Generac was installed. We've lost power twice since installing it three months ago. The feeling in the house is 'oh well" compared to a panic we experienced before. I highly recommend installing a Generac, not only does it provide energy, it also provides a level of peace of mind few will ever know. The guys and BNK that installed it are terrific. They are polite, knowledgable and cleaned up the job site beautifully.

I purchased my 22KW Generac generator in September 2016. So far we have not had any power outages, but can tell you that we’re very happy to know when that does happen, that my family will not be cold, will have hot water, lights, all the things we take for granted. Signed, Mitch

As it turned out, our Generac generator had a defective control panel. The defect prevented the generator from properly switching the house over from the electric company's power supply to the generator's power supply. So, the first time the power went out in a storm, the generator motor activated, but because of the defective control panel, we remained without power. That caused us some real concerns and worry, a long 3:00 a.m. conversation with our electrical contractor, and two warranty visits to get the new control panel installed. Since then, the generator appears to operate correctly. The power went out one other time, and we had no problems. Just the same, we have a small remaining "trust" issue with the unit. A manufacturer defect can occur in the producing any product; we certainly understand and accept that fact. Yet both the manufacturer and the unit installer would do well to test for control panel defects. On the plus side, Generac fully stood behind its warranties. All in all, we like the generator, and remain optimistic that it will give us many years of reliable service.

I've only had to use my Generac once, and it run for approximately 4 hours. Only problem was that it pulsed the entire time it was running and the lites and appliances pulsed when used. It did this the entire time it ran. I called for repair and was told Generac knew of the problem and it would be fixed. This was about 4 weeks ago, and after checking again I was told someone would be here today or tomorrow? Other than that, the Generac did run and I did have power, which was a good thing. Looking forward to using the Generac in a better running environment in the future.

This is a company that keeps you in the loop. I had ongoing communications with them on installation, training, and follow-up. Terri, in the office had so much knowledge about the process, she was my go to whenever I had a question. Whole house generator is pricey, but you get what you pay for and this gives us peace of mind.

Generac puts a nice package together with including the transfer switch. We lost power one time so far what a good feeling no interruption in electric no extension cords throughout the house from a portable generator .I can't hear it run it's quiet I need to go to the back of house to hear it when it exercises . It took 3 days to receive from the day I ordered.

I bought a Generac for my CPA office first. The electric has been out in the past during January- March when there are IRS deadlines. I now do not have to worry about an outage. I work on a client's database at my home away from the server @ the office....It just made sense to purchase a Generac for my home. We installed it behind a crepe myrtle on the side of the house. I am very glad that I purchased Generac.

What a load off my mind. I no longer worry about what we'll do when the power goes off. I have MS and air conditioning is vital for me and the Generac not only provides electricity for the AC but my two refers and two freezers and everything in my home..

Only a couple months after installing the unit, a winter storm caused a 3 day power outage. Our house was the only one with power for the well pump, hot water and heat for the entire time. Propane usage was better than advertised. Very satisfied customer. Bob T. from the Huzzah Valley, Steelville, Missouri

The installation was a fire and mechanical hazard. 1. Putting the garage door down ripped the wires down causing the door to get stuck. 2. The garage door spring cables rubbed on the power lines - creating a fire hazard. The installation is being redone. I may change my review after the problems are corrected.