they came to my house no problem no crap just a perfect job all the way around. they came on time cleaned after them self's and were gone in 5.5 hours the city inspector said the electric was some of the best he has ever seen.from the saleman to the job 100 stars.

The unit is made well, and the cabinet is nice not being made out of steel. The unit is quieter than I thought it would be and started up on its 1st. weekly test. Only had it for two weeks and waiting for a power outage so I can see how it works. It will do just fine, I am sure.

Hopefully we won't need to use it :) The installation was professional and easy. The Generac looks very nice, no need to hide it behind a fence or landscaping. Gives us piece of mind and security knowing that in the worst of storms, our power will not go out. Good to support a locally made product!

Relatively simple to install and hook up to my existing ATS, and LP tanks. Still haven’t been able to interface with wi-if, though. Generator attempts to access my neighbor’s wi-if and doesn’t seem to recognize mine. Will keep trying to connect, but this is why I gave four instead of five stars.

Bought our 16kw natural gas unit six years back. The only times it ran was during short power outages lasting a few days and weekly runs. Hurricane Ida hit and we thought things were under control. Six hours into the storm and it shut down permanently. The next day I found the cover missing which allowed rain to get into the generator itself shorting everything out. Calling Generac we were told it was an act of God and our extended warranty would NOT cover it. Upon further evaluation we determined it was what I consider a manufacturers defective method of bonding the top to the subframe. The top or rather frame while locked on both sides, remained in place while the lid, held in place with sticky foam tape flew off. The tape didn't even leave residue on the lid. We just got the insurance company to agree on replacing it since Generac stands by their decision. We had to go with Generac again, but I will drill holes and bolt the lid in place this time. So a word of caution to everyone, BOLT THOSE LIDS TO THE SUBFRAME. I hope the business that installed the new unit can file a claim for the techs time to install it since insurance merely paid for the new generator but not installation. The techs did awesome work and even corrected a few issues from the first install.

My Generac was just installed on 1/13/2022. I have not had a power outage since then. It has run its Self Test as scheduled. I now have peace of mind. I live in a suburb of New Orleans and lose power due to hurricanes and other storms. Just lately, we had to evacuate for Hurricane Ida. We were away from home for a week hoping that we would see power restored. When we returned home we did not have power yet. The house was very hot and it was another ten days before power was restored. It would have been great to have my Generac at that time. Hopefully future hurricanes will be easier to deal with.

I cannot speak to the electronic features of this unit as I am not a techie, and we have not needed it yet due to an outage. We did not price around but insisted on an American made generator. If it provides us power when we need it, we will assume we purchased a Quality unit.

The quality, features and appearance sold me on my Generac backup generator. Combine that with a 1st class installation from my electrical contractor, “SKA Electric” from Stoney Point, NY 10980, I’m extremely happy. SKA ‘s excellent installation and knowledge of the Generac Generator, with its excellent features and quality, is the combination I was looking for. I’m very happy to share this review.

Recently had the whole house generator installed. The employees doing the install were great and very knowledgeable. I did lose power about a week later for a short time and the generator came on exactly as it should. Would recommend this generator and Metro Electric to anyone in the market.

Most of my buying and install was a very good experience. Everyone was friendly and eager to answer my questions. My one big complaint is there was no low stage propane valve installed when the gas lines were installed.The propane company now has to install a low pressure valve on the generator at an additional cost to me. Not very happy about that as it should have been installed when the line was installed. When your sales guy comes to your house ask questions! Get everything you expect on the quote!