The unit was in the house I purchased and was less than five years old. Between years six and eight years old I've had to replace control board and the starter along with expected batteries. Working in Municipal Government for thirty five years responsible for maintaining fifteen generators of varying sizes I feel this is a high degree of failure

Bought this generator about 6 weeks ago. The install was completed without any issues or concerns. Final connection was completed after gas company upgraded the meter. We had a power outage about 2 weeks after the install and never noticed the power going out. The generator started so fast there was never a flicker of the lights.

I have had this unit over 6 years and it's performed well in all my power outages. I can't say anything my negative about the unit since I've had zero issues with it. I also have a 14kw unit in my 2nd home and it's the same way reliable backup power.

When initially installed I had control of functions from my phone. Soon after installation the Wi-Fi part failed and need to be replaced. At that time I no longer had control of functions from my phone and those that I talked to basically said tough! I had a generac in my previous home and one reason I bought again was I like the control feature on my phone. I have two more homes I'm planning to build, but unfortunately generac wont be first choice now…. Of course that could change if I had my control back since that was test another thing my dealer touted.

My power was going out on a monthly then turned into a weekly basis. I spent so much time on the phone with DTE to get daily or hourly credits for my service being down. This made life difficult with an infant and a sump pump. I invested in an 18KW whole home generator, this was the best home decision I have made. No more am I using the stove to heat in winter and window units plugged into a portable generator in the summer. With a sump pump you only have so much time to get the power to it before it fills and spills over into the basement. Oh and let me tell you, how difficult it is to set up a portable one when you have an infant that doesn't sit still. Generac, You are a life saver and I tell everyone!

Shortly after installation, power went out and within 5 seconds the generator kicked on. I really don't know why I have waited this long to get this generator. It is loud while it's running, but I can deal with that, knowing that I have power! I would highly recommend this generator!!

Had generator for about 1 year and it has run during one power outage. I run it under load every couple of months for at least 1 hour to make sure the components are exercised and to stabilize the bearings and motor generator. It is important to break-in when it's not an emergency!

The generator was just installed a couple months ago. So far the electric has gone out a few times and the generator performed flawlessly. We were out of town for the first month that the generator was installed. What surprised me when we got home was that heat generated from the exhaust killed the grass on that side. I personally didn't put any thought into the direction that the exhaust was going to exit the generator. Be it out and down, strait out or out and up. It made me wonder…. If this has happened to other homeowners, did they mention it to the installer? If it was mentioned to the installer, that may be something the sales rep or the installer brings up to the home owner along with suggestions like laying gravel a couple feet around the perimeter of the generator to keep from having to deal unsightly dead grass.

We purchased our Generac from Calibre Electric in Burlington, Ontario. The install was done quickly and the techs were courteous and showed me how to set up the Generac Mobile Link on my phone so I can monitor the machine. A few weeks after the install we had a half day power outage, the generator kicked in promptly and my wife had AC so all was well. It runs a little noisy but with the windows closed we didn't mind. I would recommend to gardeners that you not locate your machine close to plants, as the heat from the exhaust will not be kind to your garden.

Generac 22kw generator was installed on June 17. Our power went out July 3rd until July 5th, 40 hours. The Generac kicked in immediately and allowed us to keep lights and AC on and stove, water pump, water heater and more running the whole time, with 9 people and four dogs in the house.