After suffering through frequent electrical outages in my neighborhood for far too long, I purchased my Generac, and I love everything about it. The installation was easy and thoroughly professional, and the unit itself runs perfectly. No longer do I worry every time my lights blink, because my Generac is there to keep everything going. No longer do I have to suffer from work interruptions. As an older woman living alone, I especially appreciate the added sense of security my Generac gives me. Above all, to me my Generac means peace of mind, which is every bit as important as the power it supplies.

My 22kW Generac generator was installed by the Generac Authorized Dealer that I found on this website in September 2021. On May 5, 2022 the power went out for the first time. In about a minute my generator kicked on and I was reassured about my $18,000 investment for my family's piece of mind. That piece of mind lasted about 2 minutes until the generator suddenly shut down and I got a "E2098 Stopped Alarm wiring Error" and generator required service to correct. Until July 9, 2022, I assumed correcting this error was covered under the touted limited warranty since the unit was only 8 months old at the time...but I just got a bill, from the same Generac Authorized Dealer who installed this, to fix an error after TWO minutes of providing promised protection (thats what prompted me to write this review) Now, after ~10 months in use, and this product failing the only time I depended on it...I question it's ability to provide reliable back up power for any portion of my home. Finally, my generator arrived without the Wi-Fi, thus I can't use the phone app that looked so cool in the commercials. My dealer assured me that once my generator was fully installed and registered, Generac would ship the Wi-Fi to the installation address...10 months later no Wi-Fi, just another broken promise. P.S. I just read the T&C and they can refuse to post any review they want, so really curious if my honest review makes it here.

My generator installation was completed today. Now I won't need to worry any more about a power failure that takes us out for days. No more feeding gasoline to a generator late at night in bad weather. I'm impressed with the customer interface and reliability measures.

We are very happy with our Generac generator, and with the Generx team that handled delivery, installation, setup, testing and training for us. Incredibly simple to operate and maintain. We now have peace of mind as we head into Storm season here in Florida.

The installer for our generator was Metro Electric (Rick and crew) and they did a fantastic job. The quality of the work performed for the installation along with other electrical work was superb. The generator itself works very well and is incredibly quiet. We lost power within a week of installation so it has already been put to good use!

I can't attest to it really working yet as we just had it installed today but all tests worked. My review is for Banks Construction! What a great team of people. They worked in inclement weather to get this in and we greatly appreciate their professionalism and great work!

My installation was completed yesterday by Craig Electrical. They did a great, professional job. Everyone was patient and kind. Answered all of my questions. I'm glad I choose Craig Electrical. We test the generator and I was able to use all of my appliances and my a/c was working as well. I'm very pleased thus far.

The generator was installed within 1 month of the initial sales meet. The project coordinator made the process completely painless. Everything was included except for the Propane hookup/install which we took care of. Generator is exactly as advertised!

I looked at someone's Generac that was installed by Metro Elec. and was impressed with the workmen ship and he highly recommended them. I called them and had one installed. They were very courteous and the job was completed professionally in one day. When completed they explained the system how it works and answered any questions I had. I experienced one issue later on with the Wi-Fi. They came out the next day and replaced it. No issues anymore.

I gave it a 4 star because I haven't had to use the services yet. The installation process was done very professionally and in a timely manner. Had an issue with initial startup of the generator but got everything going smoothly. I did find the wifi connections a little difficult but finally got it connected later the next day. I would recommend Generac to anyone.