Most of my buying and install was a very good experience. Everyone was friendly and eager to answer my questions. My one big complaint is there was no low stage propane valve installed when the gas lines were installed.The propane company now has to install a low pressure valve on the generator at an additional cost to me. Not very happy about that as it should have been installed when the line was installed. When your sales guy comes to your house ask questions! Get everything you expect on the quote!

New install, so , I don't have any comments operating experience. Dealer appears to have done a very good job on the install. The installers took time to explain function of the system (transfer switch and generator). When running the generator in manual mode, I was expecting it to be a quieter.

I have researched your product with known owners of several years and have found every on to be very satisfied with its performance. So when my neighbor had theirs in stalled On her referral I made arrangements to have one installed. I am confident it will serve me well.

Total Power Solutions installed ours in 2 days. Didn’t have to wait for months like the bigger dealers. Runs our 2000sq ft house completely. Looks great. Feel secure knowing we are protected from power outages. The houses now depend on wi fi and even medical equipment. We live in a hurricane area and get freezes too. Glad we got this.

The system was just configured and powered up today. For it's size, it's extremely quiet. When the tech first started it, I could just barely hear it in the house. Just a low hum. Also, when he tested the auto switch, nothing in my house "noticed" the change between normal power and the generator. It also obviously has plenty of power to run everything in my house. This is a 2267 sq.ft. four bedroom 3 bath house. We turned the AC way down to get it to kick in and the generator didn't miss a beat. Thank you.

The Spring City Electric installation crew did an outstanding job. They were very professional in their approach and kept me informed throughout the installation process. The entire process took less than a day to install. Now I'm ready to tackle my first power outage! :)

So wi fi is a great feature because I’m a widower and know nothing about motors. This way my phone will alert me to issues or maintenance needed so I can get a serviceman out to handle it for me. Generac has always been our brand to go to for generators etc. They are very reliable and dependable. Love it. The support group got me registered and a code for wi fi in no time at all. They were very friendly and polite. Services received means a lot to a person so Thank you for your kindness.

I have an associates degree and one of the guys helping with installation is an electrical engineer with 17 patents to his name as well as having worked for NASA . No so much me but i thought this other guy could get generator up and running. What a poor startup menu and instructional manual you have. Beyond frustrated.

We have just had the generator installed so I am not able at this time to speak as to the dependable service of the generator. However I was most impressed with the service personnel at Platinum Electrical who installed the generator. They made the installation process a very comfortable one.Both my wife and I were grateful for the professionalism they displayed. They answered all our questions and confirmed in our minds that the purchase of the generator was the right decision.

I have been contenplating either solar or generator for a while now. I got an estimate for both and decided for the generac because of the words of other people I know, the looks of the unit, other reviews, and the installing company information. I also have used the installation company for other work in my home and the employees have been professional, polite, courteous, leave a clean work site when completed, and were on time.