Our Generac was installed in November, 2022. So far we haven't needed it yet but it's great to know that in the event we lose power it's there to take over. Our installer was great, did an excellent job and provided all the information we need to keep it ready when needed. I have the Mobile Link app on my phone and PC to check that it is ready and exercising as scheduled, so far it's been right on time. We couldn't be more pleased.

The generator has performed flawlessly each time we have lost power. It's a great source of comfort knowing we have this backup at the ready. We were concerned in advance about how loud it might be, based on some neighbors machines, but our Generac is considerably quieter than we thought it would be.

Two days ago we had a 26KW Guardian whole House Generator installed by Riverside Electric Cincinnati. The install went extremely well and the installers were knowledgeable, professional, friendly and very thorough. Everything looks and functions very well. The morning after we had the generator installed high winds took down power lines in our area and we lost electricity. The generator kicked in just like it should and it powered up our house within just a couple of minutes. We are very happy !!!

I recently had 22kw unit installed. All is good but have not suffered a power outage yet, only a couple of simulated outages during acceptance testing. It is quieter than expected. I am not happy that remote monitoring is available only thru cell phone connection and not thru wifi. We cannot get cell signal here like many generator users in remote areas. What were their engineers thinking?

There are several questionable installers but once I found a Pro, they were great. Wifi receiver is much too weak and will not stay connected. This 14kw replaced an older 13kw and we know we will be ready for any outage. I have been unable to get the 7 or 10 year warranty promised but not giving up, thank you.

Surprise storm popped up and power went out. Within about thirty seconds the Generac had fired up and everything was back to normal. Daughter and family camped out with us overnight. I was probably informed; but forgot that only one a/c would operate at a time. Ran upstairs a/c and cool air trickled down. Generac was a bit loud; but loud and cool beats quiet and hot every time.

We have had this back up generator for about five years now. We have had scheduled maintenance done every year by Genstar and every year we have some sort of major problem. For the second time in a year and a half, all the oil has leaked out of the generator. The first time was from a pressure switch that went bad. I have not identified the source of the second leak. We’ve also had to replace the entire control panel and another electronic module. We have a severely brain damaged daughter who relies on electricity to power her ventilator, feeding pump, oxygen maker and pulmonary suction machine. We need something more reliable. We have spent about 40% of the cost of the generator in maintenance and repair repairs already in a relatively short amount of time.

We live on Long Island and this year we had another major outage from a hurricane. It wasnt as bad as Sandy when parts of our neighborhood were out for 2 weeks but it pushed us over the edge to finally invest in the generator. So far really happy with the product and the people from Mohrmann Electric who installed it did a terrific job especially since the Town we live in is difficult with permitting, historic district, etc. Highly recommend to anyone considering a standby generator...

In the first year after installing this generator, I had to use it 6 times. Once during the El Dorado Fire (gender reveal fire). It was 110 degrees out and someone set off explosives in a field nearby which ended up burning our mountain community for over a week. During that time there was no power from the grid. My generator kicked in and provided power for me, enough to keep all of the refrigerators running, A/C, well pump and TV. I don't know what I would have done without it, as it was over 100 degrees out and I couldn't open any windows due to extreme amounts of smoke from the nearby fire. I also rely on electricity to pump water in the house from the well. I was able to use all of my appliances. This generator has been a wise investment for me.

I gave it a 4 star because I haven't had to use the services yet. The installation process was done very professionally and in a timely manner. Had an issue with initial startup of the generator but got everything going smoothly. I did find the wifi connections a little difficult but finally got it connected later the next day. I would recommend Generac to anyone.