This has been an excellent product. It has been exactly what we desired. The installation team was professional and knowledgeable. We did have a minor issue with the generator that was resolved quickly and have had no issues since. I would recommend the connection package as it allows for remote information and updates.

We live in the south and figured this would just be a "what if" we had ice or snow product. Rarely do we have a winter in which we encounter a power outage from ice on the lines. However, we have already been grateful for having the Generac installed. Every other Wednesday it comes on and tests itself like we had the electrician program it to do as was specified in the instructions, but twice we've had the power just pop off for other mechanical reasons in our area. In fact, last night the generator kicked in at 11:45 p.m. when the transformer outside decided to "die." It took the electric company till 2:20 a.m. to get the power back on. We were glad for the heat, don't laugh, but we had a low of 32 degrees last night and for us that's a little low to be without heat. Also, we didn't have to worry about the food in the frig. The other time was during the fall, when the temperature and the humidity were both still very high. We were able to enjoy the afternoon inside while cool and relaxed. My dad is 92 and I am also retired so having a comfortable home is very important to us and our generator makes that all possible. Don't hesitate to buy a Generac. It's reliable and wonderfully efficient.

I purchased my generator when I built my new home. When we were moving in the beginning of August we had a power outage the 2nd night for over nine hours. The generator kept everything working just fine. The sales team and installers at Winchester Electric are great to work with. I highly recommend this product.

As you see from my ratings, I think very highly of this product. It's even quieter than I expected. I did have one minor matter that I had to deal with, and I called your toll-free number and worked with Josh, who was great in performance of his job. I gave a score of "good" for value for the price, and that was only because I'm not well versed in whole house generators. I expect that as time goes on, I'll be changing my tune to excellent after this generator saves me many bucks in future power outages.

We feel more secure and safe now that we have this home generator. Dale and his installation crew were the friendliest and upmost professional the day they installed it. I already have recommended them to many friends. When some come by, I feel the need to show it off! Sorry, but I'm kinda proud of it! Great Job!

I would suggest that you provide some reference to Mobil Link. I had a bad experience with the electrician installer. He was unaware of Mobil Link. The installer should be required to provide the end user a list of included and excluded circuits connected to the Generac so there is no confusion regarding expectations.

The generator does its test every Wednesday at 1pm and is only on for 10 minutes, power went out for a couple of hours and the generator came on within seconds after the power went out and shut off when the power was restored, so far so good and now I won't have the wife upset when we don't have power, thank you " one happy customer"

Since having it installed the power has only been lost twice, but both times, we would find ourselves freezing in place and after a few sec. away she would go, lights everything back up and running, It is very quiet when running, looks good. I love it. I am set to retire soon, always wanted to have this taken care before that time got here, best thing we done, I recommend this product everyday.

Good Morning I have installed several of these type generators over a few years as an electrician. In that process I have seen several changes to your product all to make it better and easier to install and maintain. This is the first I have installed for myself and the way the connections are maid with the front of the generator opening and the cables to the breaker is the best I have seen and love it. I just received a 30 KW for a customer and will install it a month or two when the house is finished and expect it to be a great product as well. Keep up the good work and as always I will push the Generac Name with all the houses I wire. Again Thank You

As it turned out, our Generac generator had a defective control panel. The defect prevented the generator from properly switching the house over from the electric company's power supply to the generator's power supply. So, the first time the power went out in a storm, the generator motor activated, but because of the defective control panel, we remained without power. That caused us some real concerns and worry, a long 3:00 a.m. conversation with our electrical contractor, and two warranty visits to get the new control panel installed. Since then, the generator appears to operate correctly. The power went out one other time, and we had no problems. Just the same, we have a small remaining "trust" issue with the unit. A manufacturer defect can occur in the producing any product; we certainly understand and accept that fact. Yet both the manufacturer and the unit installer would do well to test for control panel defects. On the plus side, Generac fully stood behind its warranties. All in all, we like the generator, and remain optimistic that it will give us many years of reliable service.