Have not had a loss in commercial power since installation (naturally) but unit starts well on auto start cycle. I installed cold weather kit, so far the coldest temps at start up have been + 20 f and start up was fine. Hope to get a day below zero and see how it preforms. Don

This is my second Generac over the last 13 years. Besides the one malfunction I had on my last generac both generators haven't missed a lick. Very dependable! I would buy another one if needed. And would recommend this generator to anyone! Thanks for everything!

Just installed so the actual quality is unknown, however I do expect it to work as advertised. Austin Generator was easy to work with and did everything they promised. While being setup I did notice that it is much louder than I expected. We have it mounted about 50' from the garage and, when it is running, the sound is still very noticeable inside the home. I guess if we loose power, the generator noise will be a small price to pay.

After the third power outage due to storms I'm convinced I don't ever want to be without my Generac again. In each case it only took seconds before the unit kicked in and out kept us comfortable. The first time, during a hurricane, we ran on it for 3 days. I forgot we didn't have electric. Even the neighbors came to check it out.

So far we are well pleased with the unit, the auto no load test works well. We look forward to this test every Monday at 10:00 AM, when this happens., it gives us the good filling that we just might not be left in the dark anymore. We have had one loss of power since the install, all systems performed as designed. Thanks Jack

We live in a wooded area and power goes out frequently. I love the peace of mind that our Generac generator provides. If it goes off at 4:30 in the morning, it activates quickly enough that our alarm clocks don't even need to be reset. Very reliable.

This is the second Generac generator that I have purchased. The first was for a prior home that I have used for years. Whenever there was a power outage it turned on immediately like old faithful. Always there to back us up. I am now in a new home and have purchased another Generac generator for it. I was happy to leave the first generator for the family that bought my first home. I know they will appreciate having it.

We installed a 22 KW machine as a backup for our entire house. Our home is served via an 8000V electric primary cable which is direct buried from the source to transformer. We are radial fed, which means there is no backup cable that can be used to provide power should the UG cable fail. This generator will put power back to our entire home while the Power Company repairs the cable. We live at the top of a bluff in NE Iowa, and should the cable fault, it would be hard to repair the cable in a short time. Haven't had an extended outage yet, but, there will be one and when it hits, that generator is there to perform. Love It!

I bought my 22KW wifi enabled unit in April of 2024 along with a service contract from my authorized installer. For the 18 months the unit reliably performed its weekly check run along with providing power during half a dozen power outages that typically lasted from 15 minutes to 2 hours. Many times I didn’t even know the generator turned on and only found out in the monthly email report. Then we had a bad snow storm in March 2026 that knocked out power for nearly 4 days. The generator ran flawlessly. I am very happy we bought this unit.

This was our first purchase with Generac and couldn't be any happier with the entire process. From answering questions about the products to receiving delivery, it couldn't have been any smoother. Great value for the price! Generac staff were very helpful and professional!