We haven’t had to call on the Generac yet due to power outage but are fully confident in the protection it will provide. Installation was easy and as agreed by Calibre Electric. The generator runs its diagnostic routine each Wednesday at 2pm and results can be seen in the MobileLink app. Living on a farm the generator will keep the water pump running and provide us needed services. Very happy with our purchase and oddly looking forward to our next power outage!

It's not free. Beware of Generac touting the free app. Sure, there is a free part but it's useless, that gives cover for the link to be free. However, you can choose two other levels of the "free mobile link" for a price. In our modern age of WiFi components around our homes, here comes Generac with a monthly/annual fee for WiFi choices. If i had known upfront, it may well have been a deal-breaker. The principal of charging a fee is absurd, I'll have to live with that really nice feature -- but I refuse to pay any fee for WiFi related links, so that Generac feature won't be utilized. That's kin to using your laptop on your own WiFi for a monthly fee around the house. I should charge Generac for using part of my WIFI bandwidth, which they're probably using to monitor my unit. Perhaps i'll disable Generac from my WiFi. Not happy I wasn't told prior to purchase.

The first time I lost power was about 6:15 am and the neighbors across the street were getting ready for work and were taking a shower but power went out and my 26 year old son went to the light light panel in the hallway of our house and started flashing the lights . The neighbors saw and commented about the lights flashing on in a power outage. Also sold my father- in -law on the product and he purchased one.

I am very happy with my new Generac generator and the stand which is sits on, allowing it to remain above the snow in the Winter. Mike and Jim who installed it for me are true professionals and I would highly recommend a Generac whokle house generator. It gives me such peace of mind having it as a backup for power outages. Thank you.

After living through Wilma and all the other hurricanes that have hit South Florida, I finally said enough is enough. I purchased the Generac 22K and had it professionally installed. We did the test run, and everything worked without fail. We turned on every appliance and could not tell I was on generator power. Solid product and I am sure this is going to reduce a lot of anxiety during the next storm. The way 2020 is going I am sure a hurricane will be coming our way. I had to call the Generac customer support line for assistance with the app and getting connection and the support staff are awesome. So, Generac hits a home run, great product and great people.

Mr James at Hughes Electric, Memphis Tennessee was by far the best service person that I have ever come in contact with. He was down to earth, patient and very knowledgeable. He explained everything and put me at ease with my generator. He showed up when he said he would. After the installation, and explanation, my power went out and everything he said would happen with the generator did and I’m so glad I made the purchase but appreciate all that Mr. James did to help me understand and assurance that it was a great buy. Best service experience and purchase ever.

My generator was installed today by a great team, including an electrician.They worked very efficiently and explained all the features of this generator afterwards. I had it installed for my piece of mind. I hope I never lose power but, if I do, my entire house is covered and, the best thing, is that I never have to do a thing. It's all automatic!

This is a wonderfully looking brand new generator, I just wished it could run and generate electricity. I'm offered a five year warranty, but the service people say it will be 2+ weeks before they can get to it, and it will cost $250 for the first hour of diagnosis. No point in saying anything critical about the produce since you will not post a critical review. American quality is a thing to behold, and mourn.

Never a problem with whole house transfer switch. Storms don't bother us. System has monthly start-ups to keep battery fresh. Auto warning system works great if oil needs changed or a problem has occurred. This is my second generator and am very happy.

If you think by just buying a Generac backup generator, you’ll receive the extended 7 year warranty, you’d be wrong. You absolutely MUST follow certain “rules” to the letter. If you don’t follow a strict set of criteria, you will not qualify. I think their procedure for this is very misleading. Not very customer friendly in this respect. I did my research thoroughly and still didn’t qualify because of nitpicking. Sad! Other then that, I have no negative feedback.