Overall great features. Love it. Only problem is unclear directions on menu setup. Needs to be easily planned out directions from Generac, more clear and concise. That’s the only problem I had. Would recommend and would buy again. Called in to customer service and Wendy was a great help.

Didn't expect this unit to be able to run both A/C units plus the rest of the house, but it can as long as they both don't try to start at the same instant. More than I expected. I also like the mobile link as we are away a lot. Good to know the unit has exercised and that if there are any problems, the dealer gets an email and knows a repair is needed.

The installation was easy while the company rewired my house and installed the genrator in a weeks time. It took longer to get the city inspection because gas and electric both had to be inspected with electric twice. The company that installed it spent time making sure I knew how to operate every aspect of the generator. It is on the same side of the house and I can sleep right through the weekly check. I sleep less than 10 from the unit. It solved the fear of my family being without power due weather or power delivery issues while at work. During the test run it ran all the major appliances without a problem. I got the 10 year extended warranty for free.

I just had the unit installed. The electrician was outstanding. Very professional, clean and answered all our questions. The entire install went without any issues. This past Saturday the unit performed its first automatic self running maint run. During the installers test we shut off all the power and everything worked as explained. I hope this works during an actual power out emergency....Thank you so far for everything and peace of mind.

This is my second Generac! My previous unit was over 17years old and nearing its life expectancy. Fortunately I received a good deal that included a 10 year warranty. This one has so many wonderful features - and I can access its ‘Status’ from my IPhone. Hopefully, this is the last one I will ever need!

Unit was installed , tested and ready for service. Have yet to have need for it's service but I have witnessed the "automatic exercise" which started without any problem and right on the time programed. I feel confident the next power outage will not be of any inconvenience to me.

Dealer did an excellent job installing generator, linking together two transfer switches due to two CB panels, and balancing CB panel loads. Had to dig two trenches due to location of LP tank and service entrance with respect to generator location. Connections and startup were normal. Only problems encountered were delay in obtaining generator delivery from factory and weather due to hurricanes Harvey and Irma. Generator picked up whole house load with no problem. Ran weekly self test today right on schedule.

Great generator, have hat the 22 kw for 2 years. Just run into a situation with Hurricane Laura. Had to evacuate because of storm. If power goes out, generator kicks on. What if house gets damaged, Do I really want to be feeding electricity to the house. No way to shut off remotely. Something to think about. Put something in the mobile link to kill generator by remote.

I just today had Serial Number: 000000003010512219 Unit Description: 22KW/999 GUARD-NO T/SW AL installed at my home I got the unit from local provider here in Houston, TX Wired Generators I was impressed with the workers that did the installation and being powered by natural gas I do not have the worry of filling a gasoline tank or change out a propane tank. I was also pleased with the low noise level when it was running. Last year I was without power for 11 days during freezing cooled weather and being on the Gulf Coast have hurricanes to deal with as well.

After about 14 years or so, our 17KW crapped out. In simple terms, the stator self-destructed. Major, major costly repair. The local dealership that originally installed this 17KW quoted me a price to replace the generator. 17KW was no longer available, so they quoted me on the next size up. I believe it was on a 18 or 20KW. The price they quoted me was around $8,500.00. That was more than the original cost of the 17KW which included the transfer box(which would not need to be replaced) and connection to the propane tank. I searched around for another dealership and found one that had a 22KW in stock for $5,250.00. Installation included. So that’s what I went with. That was installed 6/20/18. Here it is September of 2021 and the generator failed. My mistake was to call in the same people who sold/installed the 17KW. They diagnosed it the next day, determined that the control board need to be replaced, however, since they did not install/replace the 22KW, they would not work on it. Here’s the summary. When I purchased the 22KW it came with a 5 year warranty, but after the first 3 years, the only things left on the warranty are the engine and alternator. I don’t care one way or the other. I just wanted it fixed. Come to find out Generac dealers/service companies are 3rd party. They can set their own guidelines/policies. No commitment or jurisdiction under Generac. So here’s where I stand. The dealership that sold me the 22KW will be here tomorrow. My advice to any potential buyers is beware. Not all Generac service companies appear to be equal. If they have internal policies that prevent them from servicing your generator, you may find yourself in a compromising situation. Don’t get me wrong. As long as it works, Generac stand-by generators are wonderful, but in MHO, if a company such as Generac certifies installation/ service companies, they should also be able to control service policies over these 3rd party companies.