From start to finish the process was excellent and everyone was very knowledgeable, Haven't had the chance to use this product because power outages so far but I know we will. Do not have the worries or concerns since purchasing this producrt and would recommend to others.

Living in the country we depend on electrical energy for our water well pump and sanitary system as well as all household applications. The Generac standby generator gives us peace of mind that we will have running water as well as lights during a utility outage.

I now have peace of mind knowing that the next power outage will not mean disruption of medical device use and loss of heat due to ice storms. I live in a rural area and winter ice storms and summer thunderstorms mean loss of power 2 to 4 times a year. My wife and I can now rest assured that we do not have to try to relocate due to power outages. We will be warm and safe from travel during ice storms and cool during summer storms.

I did a lot of research into backup generators, some had a few more bells and whistles so was the cost. From what I found Generac stood above them all. The 18Kw will meet out needs. We went through ESCON Power Solutions, Bay City, MI for the purchase and installation. They went above and beyond to make sure the installation was done correctly (a couple of unplanned challenges were found during the installation). I highly recommend them if you are looking for a Generac dealer.

Just installed today and install was great really good crew. When he went to do test of system generator unit fired up but would not switch over to power the house. Installer said there is a defective switch in unit preventing transfer. I understand things happen and am hoping once replaced generator will perform as expected and provide the peace of mind il looking for and the reliability GENERAC is known for.

Superior job. Crew had a great team working ethic. Supervison was excellent by the lead worker and his supervisor. Professional action during all fazes of the operation and check out. Follow up visit was excellent in all regards. A pleasure to do business with these folks in our present time.

Amazing the ease of Installation. The Smart Management Modules were easily installed and what a great idea. Very versatile design that covered several requirements in our installation. Open the lid on the Generator and quality is noticed immediately. Even making maintenance easy and simple was designed into the product.

I'll have to write another review after our first power outage. Just had the unit installed and can't comment on too much yet but it does give us some peace of mind and just a bit of worry that it will actually do what it's supposed to do. Chris, our startup rep, was so knowledgeable - I doubt we'll remember 3/4 of what he told us but if we need him, he can walk us through whatever it needs. Shouldn't even say this but I'm almost hoping for a power outage!

I own a Generac commercial generator for the last eight years at my place of business lost power over a dozen times due to storms has paid for it self ten fold, very reliable starts all the time and runs for as long as we have propane gas. Than I decided to get a stand alone 22 KW for my house best thing ever just lost power due to a storm five days after we installed it....I recomend a Generac for everyone.

After lots of discussion and review, we settled on the 14kW system as we were able to have virtually our entire house with the exception of one of the AC compressors, the basement and one bedroom covered. Not a bad deal for half the price of the larger system. Very happy with the product but the time from order to installation was 9 months (way too long) and now waiting for the WiFi element to be properly configured (another weeks wait).