unit came in latter than expected but when i got it already had the place to install..got it placed and all hooked up..test ran..ran quite and like its suppose to..am using NG for fuel..runs everything that needs power..fridge..computers..stove..all lights..if you want a good generator i suggest the 14kw like i have..thanks Generac

INSTALLED COMPLETELY BY STORM GUARDIAN GENERATORS OF AUSTIN, TX. INSTALLATION WAS COMPLETELY INSTALLED BY SGG PERSONNEL... ELECTRICAL AND PLUMBING VERY PROFESSIONAL. JACOB, SUPERVISOR WAS VERY PROFESSIONAL AND WORKED WITH ME TO ENSURE THE INSTALLATION WAS PER MY DESIRES. WE HAD A COMPLETE POWER FAILURE A WEEK AGO, AND MY WHOLE HOUSE 26KW WAS ON LINE AND RUNNING SMOOTHLY IN JUST 5 SECONDS AND POWERED EVERYTHING IN THE HOUSE. GREAT PRODUCT.

Recently had 22k generator installed. Has yet to run like it is supposed to. Three repairs, one new circuit board and a replacement battery. Two visits to rewire. And, it took more than a year to get finished. Had to remind installer to request building permits approval twice. And, to top it off, Generac charges $50 a year for their app to monitor if it is working. Would not recommend this company! To say I’m disappointed is an understatement!

We just got our Generac 24kW whole house generator installed. The professional installers were great. The generator itself is sleek looking and ran smoothly during it first weekly test run. The maintenance is easy, the sound is quieter than a lot in our neighborhood. We feel so confident with our Generac generator.

I researched many home back up generators. I ended up going with 22k guardian. It was just installed, so I haven't had any negative experiences yet. Installation went excellent. The 7 year parts and labor warranty was being offered for free when I purchased, this was a big driver in my decision to go with Generac.

Brandon at Powertech in Hollywood MD did our install and he has been great to work with. Two close calls with ice storms last February and the disaster in Texas got our attention and we decided to install backup power. At 76 with COPD I no longer feel up to dragging the 50 year old 4 kW portable Coleman and cables the 100 feet from the shed to the house, opening the breaker to the utility, running the cable through the garage and up the steps to the dryer outlet, and keeping the generator fueled (I did this for a week in the 1990s). Brandon did our install the last week in March. We had a few very short weather related outages over the summer but the Generac didn't have a chance to demonstrate itself until 1/3/2022. We got a bit over a foot of wet heavy snow. It started about 4:30 am. The local utility started to experience outages about 5 am and by 2 pm over 45000 (about 25%) of customers were without power. We lost utility power at 10:52 am. The generator came right up and ran like a champ for the next 23 hours and 57 minutes when we got power back. We didn't realize we were back on the utility power until we got the text message from Generac that our unit was "ready to run" Coincidentally, 10 minutes after that the generator did it's weekly 5 minute exercise run. We lived normally during the outage, were the only house, other than our Amish neighbors, who heat with wood and light with kerosene, with lights. The peak load on the 24 kW Generac was about 16 kW when the outside temperature was about 19 degrees, the water heater was running due to my wife's nightly bath, and the upstairs heatpump came on in resistance heating mode. I have yet to trudge the 100 feet through the snow to the generator to check the oil (the manual specifies doing this daily when the unit is running). BTW, two days after we were restored about 4500 customers of our utility remain to have power restored. The utility is dealing with a herculean task with all the trees, poles, and lines down. We are grateful for the tireless efforts of their crews and their contractors and the crews they have brought in from other nearby utilities to help with restoration. This will be a storm to remember. Getting the Generac was the right thing for us.

We tried to face quite a few Hurricane Seasons with A Gasoline Generator and Solar back up. Both were not adequate. Also living in a contry setting, all electric includin Well for water and freeze up happening in the winter we decided it was time to be really ready. The demonstration after hook up enforced our faith that we should not have to worry any more.

Generac installed yesterday....Charleston Electric did a great job in a highly organized and efficient manner. City inspector impressed with their work. Generac fired right up...the unit sounds like a finely tuned engine in a luxury vehicle. Transfer switch works perfectly. Thank you Generac for building such a fine product...Made in the USA. We live in a region that gets impacted by hurricanes each year. The thought of evacuating while Covid-19 threatens all of us is disconcerting. We now have “peace of mind” that we can stay in our home without losing power. Thank you!

Installed Dec 2019, Westhaven, would listen to it start up and run every two weeks for 10 minutes to keep itself ready. Power went out January 2021 for two days, it fired up 10 seconds after power went out and never shut down. Ran everything in the house no problem and we were the only ones around able to do everything we normally do in our house. Had friends come over in the morning to go duck hunting and they said it was weird as we were only home with lights on. Best investment ever !!!!!!!!

Ordered the 24KW unit in July of 2021 and finally got it installed in April of 2022 .. long backlog here in Houston post the big freeze in February 2021. Generator Exchange did a fine job with the installation which was a one-day job, post-pouring the mounting concrete slab. Ony hiccup was that the load shedding (SMM)) modules didn't seem to work at first with my 3 AC units. Generator Exchnage swapped them out and then we actually had a briefd power outage the next day, the genertaor kicked in for 10 miniutes, and the units worked flawlessly. Now waiting on the WiFi kit to finish the job.