Thank you for your feedback on Olay Ultimate Vitamin C Hydrating Moisturizer. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured we will share your comments with the rest of our team. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin – or flaking when using a moisturizer. It can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product and try patting it onto your skin instead of rubbing it in. If that don’t help, the product might be too moisturizing for your skin. If the product is too moisturizing for your skin, it can often feel sticky or tacky as well. You could try switching to a lotion or serum for the daytime, and use your cream at night. Regarding the scent, when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance and product recommendations. <br />  <br />

We appreciate you for reaching out about our Olay Ultimate Vitamin C + Antioxidants + Peptide24 Hydrating Moisturizer. It's disappointing to hear that your skin was left feeling greasy. Sometimes this may be caused by using too much product or using a product that's too moisturizing for your skin type. For a better experience, we do recommend using less than your normally would and massage it gently into your skin until it is fully absorbed. If this does not help, you can try using a less hydrating version of the product. For example you may want to try using a lotion or serum instead of a cream. We want to gather more information regarding your experience. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.

We appreciate you taking the time to share your experience with the Olay Ultimate Vitamin C moisturizer and we're sorry to read that you noticed some burning, as this isn't something we expect. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. Never the less, we want all of our consumers to notice a positive difference from using one of our products, so you can be assured that we thoroughly evaluate our products to be safe when used as directed, and maintain an ongoing monitoring program for quality and safety. Our recommendation is to discontinue using this moisturizer, and reach out to us for further assistance. In regards to the sticky feeling you described, it may help to know that what you've described is sometimes caused by using too much product or one that is too moisturizing for your skin type. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed. You can also try using a less hydrating version like a lotion or serum instead of a cream. Olay Whip moisturizers are also a great choice as they provide a light-as-air finish without a sticky or greasy feeling. Feel free to give us a call at (800) 285-5170, or send us an email from our website's Contact Us page.