Hi there, Thank you for sharing your experience with the blowout brushes. With wavy hair, it can be frustrating when the tools don’t deliver the smooth finish you’re aiming for, especially when frizz becomes an issue. If you’re noticing frizz while using the brush, try reducing the airflow. If frizz still appears, finish your style by brushing down the outside of each section, gently pulling the hair through the boar bristles, and then using the Cool Shot to help relax and seal the cuticle. Using styling products designed for your specific hair type, before and after styling, can also make a big difference in minimizing frizz and enhancing smoothness. Kind Regards, Shark Clean US.

Hi there, Thank you for reaching out. We’re sorry to hear you’d like to return your unit, and we hope it wasn’t due to any negative experience. Regardless, we want to make the process as simple as possible. Please use the link below to start your return: https://support.sharkninja.com/en-CA/product-category/a03Hs000014mQxyIAE/online-shopping-help?category=Returns_Assistance&type=popular-topics. Kind Regards, Shark Clean US.

Hello,   Thank you for taking the time to leave a review on our product.   We’re sorry to hear that you’re unhappy with your FlexStyle and the customer service you’ve received. This is not the experience we want for our customers, and we truly appreciate your feedback. We'll definitely share this with our team. If you’d like further assistance, please contact us at 1-855-427-5127. Our hours are Monday-Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.   Kind regards,   Shark Clean  

Hi there,\nThank you for sharing your experience — we’re truly disappointed to hear that your FlexStyle stopped working, especially after such light and careful use. We understand how upsetting this must be, particularly given the value of the gift and your expectations for longevity.\nOur styling tools are built to last, and we’d love the opportunity to make this right. Please reach out to our Shark Beauty Customer Care team at 1-855-427-5127, and mention this review so we can look into your warranty coverage and explore a solution together.\nWe appreciate your feedback — it helps us improve and better support our customers.\nWarm regards,\nShark Beauty US