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Customer reviews for LG 7.4 cu. ft. Gas Dryer with Truesteam Technology for
LG 7.4 cu. ft. Gas Dryer with Truesteam Technology
4.6 out of 5 stars
stars1,426 ratings1,426 reviews
  1. 5 stars78% (1,112)
  2. 4 stars13% (191)
  3. 3 stars3% (41)
  4. 2 stars2% (28)
  5. 1 star4% (54)
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Showing 311-320 of 1,426 reviews
Jul 7, 2021
Sparky23
5 out of 5 stars review

Verified Purchase

Great product replacement for aging equipment!

Within the month of owning this unit we have done multiple loads of laundry with no faults at all! The machine is whisper quiet, respectfully, and it very user friendly!! Pair this with the washer and it takes the guess work out of setting the dryer time and setting! Along with ease of use, the LG app and the ThinQ technology allows us to be away from the unit and home and monitor the status of each load! I highly recommend this unit and it’s sister dryer unit!

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
May 3, 2021
Don52z
5 out of 5 stars review

Verified Purchase

Superior washer and dryer to my previous Borsch

[This review was collected as part of a promotion.] We bought both the washer and dryer about a month ago and we are very impressed with the performance and how quiet they are in comparison to the Borsch units we replaced. No longer does our laundry room sound like an aircraft taking off.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
May 10, 2022
ExtraGuy
5 out of 5 stars review

Verified Purchase

Still The Best

[This review was collected as part of a promotion.] The dryer was purchased to replace our 2011 DLGX3876V. Although very similar in features, the DLGX4001B does dry faster and the dryness sensor is more accurate. We chose LG again because of its continued lead in reliability and performance over other brands. One thing was not improved upon was to backlight the control settings. They are very hard to read except in bright room light. I also wish that on a dryer of this class that the display screen was LED rather than of the segmented type. Certain numbers and letters can be hard to read on this display. Finally, the steam function on this new dryer uses plumbed water instead of a user-fillable water tank. I have some concerns about using plumbed water, even softened, versus filling the tank with distilled water. Hopefully mineral buildup won't be an issue. Three quibbles on an otherwise excellent dryer.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
Dec 17, 2023
Eric1989
1 out of 5 stars review

Verified Purchase

Very disappointed

I bought this in July. Had the washer and dryer installed in September I believe. Since then the dryer wont dry all the way. Clothing is still damp. I also have an area that snags my clothing and damages it. I have since had it "repaired." The very first dry after the repair I have my dryer sheet stuck in the same exact spot. I assume it will only take time till another article of clothing gets caught in the same spot. I was also told to shut off the energy efficiency if I want my clothes to dry all the way. Why even have energy efficiency if it doesn't work?

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
reply from Customer Care

We are extremely regretful that you weren’t satisfied with your front load dryer. We're committed to making you comfortable with your LG appliance. Thank you for bringing this issue to our attention. Please send us a private message on Facebook or Twitter using handle @LGUSSupport with the serial number of your unit and a good phone number associated with your account so that we can look further into your concerns. ~Tanisha

Jun 7, 2023
LG WM4000HWA DLEX4000W
3 out of 5 stars review

Verified Purchase

Good washer/dryer but poor quality control

We purchased the model 4000 washer/dryer in white on May 8, 2023 and took delivery on May 15th. The array of washing/drying options is vast and the features/technology are impressive. Overall performance thus far has been fine. However, the quality control is lacking. Specifically, there is a color mismatch between the washer and dryer. While the washer itself is white and matched the floor model displayed at the retailer from whom we made our purchase, the dryer is a different story. It is not white per se, but an off-white color in appearance. And depending on the lighting conditions and angle, the dryer shows hints of beige. We firmly believe that this is a manufacturing defect. The particular dryer unit should never have passed quality control for cosmetics coming out of the manufacturing process. And the retailer should never have accepted this unit as first quality, let alone selected this unit for delivery/installation to us, or any customer for that matter. While the shopping experience itself overall was pleasant, we will be forever tainted (literally and figuratively) by what should never have slipped all the way through to our doorstep.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
reply from social/LG

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, we can be reached at 800-243-0000.~Tanisha

Jan 23, 2023
Subrenaa1
3 out of 5 stars review

Verified Purchase

Love the capacity

Bought this a month ago after all the other machines I was interested in were unavailable for immediate delivery. That said, it's a nice large capacity dryer that works pretty well. The energy efficient cycle leaves clothes a little too damp for my liking otherwise it's not a bad choice... the washing machine on the other hand... I digress this is for the dryer which I would recommend. The Washing machine on the other hand leaves a lot to be desired!

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
reply from LG Social Media

We appreciate your feedback, as your satisfaction matters to us, and it's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best products possible. We assure you that your constructive feedback does not go unnoticed, and this information will be shared with our research and development teams for future improvements. If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee

Apr 22, 2023
LindaA75
5 out of 5 stars review

Verified Purchase

Amazing dryer

I bought this dryer about a month ago when my old one died. I was so excited about all the features it had. However, after it was delivered and I tried to use it I was very upset. I could not get it to make any changes to the cycles I wanted to use. It turns out the machine was too smart for me. However after a lesson from the techs I now love it. It seems one step I missed was to chose the cycle I needed to turn the know a little to the left. That allows me to use the cycle the way I chose to. Thanks LG

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
reply from LG Social Media

Wow! Thank you so much for taking the time to leave us a 5-star review! It's our pleasure to provide the best possible products to our customers, and we're glad this commitment was reflected in your experience using the LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000B. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. Thanks for choosing LG. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

Jan 19, 2024
John103
5 out of 5 stars review

Verified Purchase

I love the features.

[This review was collected as part of a promotion.] I've ordered my first set of LG Washing and dryer combo in 2005. They lasted pretty long and had no major issues until recently, especially with the washing machine. I find LG brands to be very reliable. That's why I bought a brand new set. The dryer is awesome as you can use your phone to see in real time action. It has a cool music at the end of the drying task. The buttons are easy to understand as well.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
Oct 11, 2022
Trisa1978
4 out of 5 stars review

Verified Purchase

Great Dryer So Far

Have only had this for a couple of weeks now, but so far so good. We are having an issue with bigger items like sweaters/hoodies drying with the rest of the clothes so we usually take them out after a little bit and let them air dry on a hanger. Need to dive into the details a bit to figure out if it's some setting we arent using.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
Mar 28, 2024
BusyGrandMa
5 out of 5 stars review

Verified Purchase

LG Gas Dryer - Awesome!

[This review was collected as part of a promotion.] I bought this dryer in November and I am so happy that I did. I like the efficiency of it. It automatically selects the time to dry a big load. Although sometimes I select the 'timed' dry to High/40 mins and when it's done it is really dry NOT moist or damp. It is energy efficient. I don't have any big gas/electric bill even when I do my laundry 3 medium loads a week and few big loads on weekends. It also notifies me on my phone when it's done.

Review from lg.com
Helpful?5CN2N3OWD55U13949104973
reply from LG Digital Care Team

Hi there, thanks for sharing your experience with your 7.4 cu. ft. Ultra Large Capacity Smart Gas Dryer DLGX4001B. It’s great to hear how well it’s performing for you. The automatic dry times, strong efficiency, and the option to switch to timed dry when you want more control make this model really versatile. And those ThinQ notifications are such a helpful touch when you’re juggling multiple loads throughout the week. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich