Customer reviews for LG 7.4 cu. ft. Gas Dryer with Truesteam Technology forI was left expecting more
Misleading advertising can lead to dissatisfied customers. Don't picture your product with something that isn't included without any type of disclaimer whatsoever. On top of that the quality of construction seems to be declining in LG products. I'm getting tired of reconnecting my appliances to my wi-fi. Other than that the dryer is fairly nice, just don't picture it with a pedestal unless it actually comes with one, or AT LEAST put an asterisk (*) with a disclaimer ....
Thanks so much for the chance to make things right. We’re disappointed to learn that your previous [visit/experience] did not meet your expectations. Thanks to your openness, we’re making changes to improve the quality of our products and services. To address the other concerns mentioned. We sincerely regret the misunderstanding with the advertisement. The LG Pedestal is not an accessory that is needed, This is just a suggestion for those that may have limited space or need the extra convenience in a washer. Before, We bid you a great day, We would also like to address the other issue mentioned regarding the Wi-Fi disconnecting frequently also. There are a variety of reasons why LG TV remains disconnected from Wi-Fi. Common causes include weak signals, out-of-current firmware, inaccurate date and/or time, Wi-Fi connection-blocking features, and use of the 5GHz spectrum. Hope some of this help. Going forward, We can be reached directly at our Customer Support number 800-243-0000. ~Tanisha
[This review was collected as part of a promotion.] My husband and I were in need of a new washer and dryer, and initially had chosen a different LG model, until we walked by this one in the store. I told my husband this and the corresponding washer would be our next set in a few years, but he loved the aesthetics of this one so we decided to get it now! Obviously it's visually stunning, the design is sleek and the color is amazing, which is what caught our attention in the first place. We live in a townhome, which means our space is limited, so it's nice that this is a relatively compact design with a HUGE capacity. The functionality is also great – it's got amazing features and I swear it's making my clothes softer and smell fresher than our old machine. Each cycle is much faster than our old machine too, even for large loads and bedding/towels! I love the option to automatically stop the cycle when clothes are damp to hang dry, and I even surprised myself by enjoying the steam function and steam refreshing our bed covers, and some non-washable blankets and pillows from our couch. I literally evangelize about this machine to people, and even though I've had it for just under a month, I think I've done about 100 loads of laundry because I'm just so excited about it (being an adult is weird). Seriously, you won't regret getting this machine.
High Tech
[This review was collected as part of a promotion.] This is more like a small space ship than a dryer. Don't take that wrong. As a 64 year old male, I love techy stuff. Getting matching washer next week to match. Can't wait. Does more than you can imagine.
Great quality and features
[This review was collected as part of a promotion.] We have this Dyer about 2 months now and find it very uncomplicated. With many features to choose from you can select your drying time by type of garments and let the machine run. The sensors will shut down the dryer if the garments are dry before the cycle time elapses and the steam function helps cut down on static and wrinkles.
Performs Well
Unit performs well. Our only disappointment is the length of time for a drying cycle. Had the dryer vents professionally cleaned, and still requires about an hour for a normal load. One nice feature is the error code informing us the dryer vents needed cleaning. We like the steam cycle option, though you shouldn't expect this to remove all wrinkles Don't see much value in the wi-fi option. Overall, very pleased with purchase
Sensor Dry setting clothing restrictions
[This review was collected as part of a promotion.] I was suppose to get this delivered & installed in 2 weeks. It was a month before I got it delivered. Then I find out from a LG product support rep that the Delicates Sensor Dry setting is only for synthetic materials, lingerie. I cannot use Delicates (the only low heat sensor dry setting) for lightweight cotton tshirts or anything cotton. It will not dry cotton clothes according to LG. I owned a LG washer & dryer for over 10 years, but since that time LG product quality has gone down. After this experience, I learned that LG products are not worth the money anymore. I will no longer purchase LG products.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Good quality
[This review was collected as part of a promotion.] Bought this a couple weeks ago and have been happy with it. It was hard to choose one because most of the top brands had really bad reviews. I haven’t had any issues with this on thankfully. It has a bunch of different settings and a huge drum.
Hi, there. Thanks for sharing your experience with us. It’s great to hear how well the LG Dryer (DLEX4000B) model has been working for you. The large capacity drum and wide range of cycles are standout strengths of this model, making it easy to handle big loads while giving you the flexibility to choose the perfect setting each time. We’re glad it’s been a smooth start for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Dries Clothes Fast
[This review was collected as part of a promotion.] Bought in Nov but took about 6 weeks to get. We wanted black to match our other appliances but LG or anyone else no longer offers that color. We got black steel which is dark gray. The glass door helps blend in and really makes for a quality dryer, Dries Clothes Fast. The clothes are very hot, and I do remove them before the cycle ends so the sensors are a bit off. The cord hookup is very easy thanks to someone thinking ahead - even has a built in "bowl" to catch any dropped nuts or screws. Is wifi enabled but you can not access online features or sync with washer without having a smartphone and downloading crap on it. There is a large gap between the wall and top, so things fall behind this easily. We finally stuffed a towel between the dryer and wall to prevent this from happening. Some really good and neat features but some stupid design errors sums LG up.
Efficient dryer, you have to be ok with linty-ness
Installation was easy enough and I like how the dryer works quickly and efficiently. The different heat settings are great and it dries even delicates well (in a laundry bag). One thing is that lint often gets caught in the door gasket and it’s hard to clean behind it. Seeing all the fluff through the door annoys me especially when I’m unable to get to it.
Dryer works just fine
After about 1 month of usage, the dryer is working perfect. I did have some issues trying to find a good hot air exhaust pipe to fit this due to it being close to the wall and offset from the exit connection. Ended up using my old periscope pipe due to it being smaller. The original one I purchased (0 to 18") had the overhang go out too far into the path of the washer sitting to the right of it. Also the periscope I did use interfered with the steam water line hook-up so I did not connect. Only really use the dryer for drying bedding and towels. We hang our clothes on an inside line to dry due to the AC and dehumidifier doing the bulk of the drying. But it's working great.