Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for contacting us. We sincerely apologize for your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, as this is not the standard we strive to uphold. In order to better understand your concern and provide further assistance, we would appreciate the opportunity to speak with you directly. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to assisting you. – The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help so please call us at 1-800-835-6369. We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). Thank you and we look forward to speaking with you. – The Tidy Cats Team

Thanks for the feedback as well as your support. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team