We sincerely apologize for your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, as this is not the standard we strive to uphold. We would appreciate the opportunity to learn more and to speak with you directly. When you have a chance, please contact us at 1-800-835-6369. Our team is available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to assisting you. – The Tidy Cats Team

Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team