Thank you for taking the time to let us know your thoughts on our Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. It's great to hear that our litter works well for you, and we truly appreciate you giving it a try and sharing your positive feedback. As cat lovers and cat parents ourselves, we can assure you that the quality and satisfactory experience of our consumers and their pets is our number one priority. - The Tidy Cats' Team

We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help so please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. Thank you and we look forward to speaking with you. – The Tidy Cats Team