We appreciate you sharing this with us, and we’re sorry to hear about your experience with the Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is definitely not what we want for our customers. We can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. Please give us a call at 1-800-835-6369 when you have a chance. We're here Monday through Saturday, 8 a.m. to 6 p.m. (CT). Looking forward to hearing from you! – The Tidy Cats Team

We're sorry to hear about your recent experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is certainly not typical of our products and not something we expect. We appreciate your feedback, and your concern will be forwarded to our appropriate department for review. The quality, safety and satisfaction of our consumers are our priorities. We want to gather additional information to learn more and offer our help. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. CST and look forward to speaking with you. –The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team