Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for your loyalty to Tidy Cats and for sharing your thoughts on our 40lb packages of Multi-Cat Clear Springs Clumping Cat Litter. As part of our commitment to making 100% of our packaging reusable or recyclable, we have moved away from two plastic jugs for this particular Club size and shifted to a single cardboard package. Our hope is that our packaging is always as user-friendly as it is eco-friendly, and we’re sorry to hear this isn’t the case for you. As we value your input, please know that your comments will be forwarded to our Tidy Cats package design team. If we can offer additional assistance, you’re welcome to reach out to our team directly at 800-835-6369, Monday – Saturday from 8am – 5pm CST. If you prefer to communicate through email, you’re also welcome to contact us any time through our website at www.purina.com/contact-us. Thank you again for your feedback. - The Tidy Cats Team

We are overjoyed to read your kind words, and we appreciate your ongoing support. - The Tidy Cats Team

We're so sorry to hear that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. It’s certainly not typical. We are pet lovers and pet owners ourselves, so we can assure you that the quality and safety of our products are our top priorities. We'd like to gather additional information and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team