Thanks for your feedback and for your loyalty to our Tidy Cats, and we're sorry to learn that we missed the mark with our Glade product. Please give our team a call any time at 800-877-7551 and reference case number 19695229 so we can learn more about your experience and help you out. We hope to hear from you soon.

Thank you for sharing your thoughts about our new packaging for 40lb containers of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. As part of our commitment to making 100% of our packaging reusable or recyclable, we have moved away from two plastic jugs for this particular Club size and shifted to a single cardboard package. We continually strive to make our packaging better, so we're sorry to hear that you were disappointed and feel we fell short of your expectations. We can assure you that your comments will be forwarded to our Tidy Cats package team, as our hope is that our packaging is always as user-friendly as it is eco-friendly. If we can offer additional assistance, please know you’re welcome to reach out to our team directly at 800-835-6369, Monday – Saturday, from 8am – 5pm CST. If you prefer email, we can also be contacted at www.purina.com/contact-us. Thanks again for choosing Tidy Cats and for sharing your thoughts with us. - The Tidy Cats Team